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Northam Working with Challenging Clients Training

This workshop will explore strategies to help understand challenging behaviours and develop skills in communication and de-escalation techniques.

• Understanding challenging behaviour

• Definition of escalation and some causes

• Early warning and imminent danger signs

• Non-verbal & verbal communication techniques

• Strategies of de-escalation

• Self-care for workers





Northam Recreation Centre
44 Peel Terrace
Meeting Room 1
Northam, WA 6401

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