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Northam Working with Challenging Clients Training
This workshop will explore strategies to help understand challenging behaviours and develop skills in communication and de-escalation techniques.
• Understanding challenging behaviour
• Definition of escalation and some causes
• Early warning and imminent danger signs
• Non-verbal & verbal communication techniques
• Strategies of de-escalation
• Self-care for workers
Northam Recreation Centre
44 Peel Terrace
Meeting Room 1
Northam, WA 6401
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