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Customer Experience Management Certification Program

Transform your customer experience and equip yourself with the knowledge and tools to exceed customer expectations

 

What It Is

“Exceptional Customer Experiences Yield Exceptional Results”

The primary focus of the CEM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical, step-by-step blueprint to initiate and manage customer experiences in your organization. Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions and more than 200 customer experience templates, diagrams and slides, you will be armed with the tools you need to make customer experience an organizational success.

What You Will Learn

“Make Your Organization’s Experience Different and Profitable.”

  • Advanced procedures to successfully build and implement CEM strategies
  • Innovative design strategies that transform your product-centric organization into a customer-centric one
  • How CEM can help you identify and penetrate new growth opportunities while simultaneously improve customer retention and loyalty
  • How to engage employees and build organizational buy-in for your CEM strategy
  • How to drive your organization’s growth and success through customer experience management

 

What will attendees receive?

“Customer Experience – Innovative Methods – Practical Ideas”

The complete blueprint for the CEM program, including:

  • Over 200 Customer Experience related slides, templates, charts, case studies and white papers critical to your success
  • Certificate of Completion

 

Who will deliver the program?

The program will be delivered by world-renowned Customer Experience Management Expert Brad Meehan, Strativity Group Managing Director - Australia & New Zealand.

Brad has designed and implemented customer experience strategies for leading organisations such as CBA, NAB, AMP, AGL, Australia Post, Johnson & Johnson, Pearson, Volvo, Metro Trains, Thrifty and Super Retail Group.

He has expertise in customer experience strategy, customer experience mapping and future state design, omni-channel strategy development, business case development and large scale customer-centric transformations.

Brad gained his MBA with distinction from Queensland University of Technology (QUT) in 2007 and has completed Harvard Business School Leadership Programs in both Customer-Centric Strategy and Competitive Strategy. He has also lectured in QUT’s MBA program in marketing, strategy and customer experience management.

Prior to joining Strativity in 2011, Brad held the positions of Head of Customer Centric Transformation at AMP and Head of Customer Strategy at Bank of Queensland.

Brad is a recognised thought leader in customer experience strategy and is a regular presenter at management conferences and provides strategic guidance to some of Australia’s leading CEOs.

To register and pay by credit card you can buy tickets here right now, alternatively, if you would like to register and have Strativity Group send you an invoice, please contact: jana.mckenzie@strativity.com.au

DATE

20 February 2019 - 21 February 2019

Location

Pullman Melbourne Albert Park
65 Queens Road, Melbourne , VIC 3004

EXCLUSIVE ACCOMMODATION OFFER

We are pleased to be able to share with you an exclusive discount offer of 14.50% from PULLMAN Albert Park on their best available flexible rate of the day for you when bookings are made direct with the hotel. *T&C’s apply for this exclusive offer.

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Customer Experience Management Certification Program

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Customer Experience Management Certification Program

Contact name: Jana McKenzie

Contact phone: 0404 336 172

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