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Customer Experience Management Certification Program

Transform your customer experience and equip yourself with the knowledge and tools to exceed customer expectations


What It Is

“Exceptional Customer Experiences Yield Exceptional Results”

The primary focus of the CEM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical, step-by-step blueprint to initiate and manage customer experiences in your organization. Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions and more than 200 customer experience templates, diagrams and slides, you will be armed with the tools you need to make customer experience an organizational success.

What You Will Learn

“Make Your Organization’s Experience Different and Profitable.”

  • Advanced procedures to successfully build and implement CEM strategies
  • Innovative design strategies that transform your product-centric organization into a customer-centric one
  • How CEM can help you identify and penetrate new growth opportunities while simultaneously improve customer retention and loyalty
  • How to engage employees and build organizational buy-in for your CEM strategy
  • How to drive your organization’s growth and success through customer experience management


What will attendees receive?

“Customer Experience – Innovative Methods – Practical Ideas”

The complete blueprint for the CEM program, including:

  • Over 200 Customer Experience related slides, templates, charts, case studies and white papers critical to your success
  • Certificate of Completion


Who will deliver the program?

The program will be delivered by world-renowned Customer Experience Management Expert George Bej, Strativity Group Director - Australia & New Zealand.

"I had an amazing opportunity to receive invaluable information which helped me understand the importance customer experience continues to play in differentiating a business from its competitors.

In his delivery, not only did George provide us with some relevant insights and references but also assisted and coached us on setting up our very own vision on our customer experience mapping journey."

George Bej is an award-winning Australian business executive who has gained more than 30 years of commercial experience in major market segments. George talks about accelerating business performance from a customer experience perspective, and provides a raft of examples, tools and insights that can inspire an audience towards transformation.

His enthusiastic communication style and the ability to make concepts easy to understand, will challenge your audience to new depths of insight and understanding. George delivers a compelling keynote address which will have a high impact on your audience.

George is a recognised thought leader in customer experience strategy and is a regular presenter at management conferences and provides strategic guidance to some of Australia’s leading CEOs.

To register and pay by credit card you can buy tickets here right now, alternatively, if you would like to register and have Strativity Group send you an invoice, please contact: jana.mckenzie@strativity.com.au


Wednesday, 28 August 2019 - Thursday, 29 August 2019


Pullman Hyde Park Sydney
36 College St, Sydney, NSW 2000


We are pleased to be able to share with you an exclusive discount offer of 14.50% from PULLMAN Hyde Park on their best available flexible rate of the day for you when bookings are made direct with the hotel. *T&C’s apply for this exclusive offer.

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Customer Experience Management Certification Program

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Customer Experience Management Certification Program

Contact name: Jana McKenzie

Contact phone: 0404 336 172

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