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Gambling products, self-exclusion and venue demonstration

This workshop will explore the operation of a number of gambling products, both land-based and online, aimed at allowing those working with those gambling to better understand these products. The session will also cover self-exclusion programs for the various gambling forms and close with a tour/demonstration of gambling products within the gaming venue environment.

This is designed to allow those working in Gambler's Help, gambling harm prevention or community engagement activities to be able to speak to those engaging with gambling products authoritatively and to provide a better understanding of the customer experience of these gambling products.

The workshop will also demonstrate the operation of online wagering, the account sign up process, how online wagering is undertaken and the customer support services available (including limit setting and account exclusions).

The session will also include detailed information on the operation of the various Victorian Self-Exclusion Programs that allow gamblers to exclude themselves from venues, the casino or online gambling.  The workshop will provide information to allow participants to be able to explain exclusion processes and support those seeking to access these services.

The session will close with a tour and demonstration of pokie machine, YourPlay, TAB and Keno wagering within the gaming venue setting at a local gaming machine venue.  This offers a unique opportunity to witness the operation of gambling products in the venue environment, to see how venues function and experience what those gambling at a venue experience.


Brett Hetherington, Victorian Responsible Gambling Foundation

Brett is the Senior Industry Engagement Coordinator at the Foundation.  Brett is responsible for the program management of the Foundation funded Venue Support Program and having previously been a Venue Support Worker and worked in a gaming venue environment, comes with knowledge and experience as to the nature and operation of gambling products and venues.

Who should attend?

Anyone interested in learning more about how gambling products and gaming venues operate or in details on the operation of Self-Exclusion Programs.

Date / Time

Tuesday, 2 July 

Tuesday 24 September

Wednesday 18 December

10.00 am – 1.00 pm


VRGF Training Room
Level 6, 14-20 Blackwood Street, North Melbourne, Victoria 3051

Contact Details


Sessions Description Status
Tuesday 24 September 2019 10:00 AM Tuesday 24 September, 10am - 1pm 14 Available
Wednesday 18 December 2019 10:00 AM Wednesday 18 December 2019, 10 am - 1 pm 19 Available
Tuesday 24 September 2019 10:00 AM
Tuesday 24 September, 10am - 1pm
14 Available
Wednesday 18 December 2019 10:00 AM
Wednesday 18 December 2019, 10 am - 1 pm
19 Available