Please choose carefully. Exercise Research Australia (ERA) does not provide refunds if you simply change your mind or choose the wrong service. All transactions are processed in AUD.
Clients may choose between a refund, exchange or credit in instances where services have been wrongly described, or are different to the service advertised for purchase on the website. In relation to purchased professional development services, via either face-to-face or electronic mediums, cancellations must be made in writing to, and acknowledged by a staff member at ERA.
If you receive a credit note from ERA for any event, service or subscription the credit note will be valid for 6 months from the date as detailed on that credit note.
Cancellations received and acknowledged more than 20 working days before commencement of a workshop will be entitled to a full refund, less an administration fee of $55 (including GST). Where advice of cancellation is not received within 20 working days prior to a scheduled event, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at ERA.
Important: Please note that MINIMUM attendee numbers are required for training to proceed and ERA reserves the right to cancel or change the date of a scheduled event to ensure minimum numbers are met. It is your responsibility to ensure that any travel arrangements made are flexible in line with these terms and conditions as ERA will not be responsible for reimbursement of travel costs.
Where cancellation or change of date of a scheduled event occurs, you will be contacted directly by a staff member from ERA.
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.