• The Memorial’s management of COVID-19 will be in line with ACT Health directions and the Memorial’s COVID-19 plan
• Please arrive at the entry to the Australian War Memorial 10 minutes before your registered entry time. If you are late for your registered entry time you may not be permitted access to the Memorial and your ticket may be reallocated to another visitor.
• You must present your ticket to enter the Australian War Memorial. Tickets can be printed or shown on your mobile device.
• Your ticket gives you access to the galleries and spaces defined on the ticket, at the specified time, for a timed duration.
• You will be greeted on arrival by a Visitor Services Officer who will check your ticket and provide a welcome and safety briefing.
• During your visit, we ask that you maintain 1.5 metre social distancing and maintain a one-way directional flow. Hand sanitiser will be provided throughout the Memorial.
• Please leave large bags and umbrellas at home. The Memorial reserves the right to inspect bags at its discretion.
• Please do not visit the Memorial if you are unwell or have had flu-like symptoms in the past 14 days.
• The Memorial reserves the right to refuse entry. See below for full conditions of entry.
• By registering, you agree to provide contact details so we can communicate with you about your visit and other Memorial activities. Visit awm.gov.au/privacy for more information.
Conditions of Entry
The following are Conditions of Entry to the Memorial buildings or Memorial land, or both. Failure to comply may result in refusal of entry or eviction from the Memorial premises.
• The Memorial reserves the right to inspect bags brought into or out of Memorial buildings or onto Memorial land, at its discretion.
• Baggage or receptacles larger than 40 cm x 30 cm x 30 cm must be cloaked at the facilities provided.
• Small handbags and camera cases may be carried with you.
• Still photography and handheld video cameras are permitted.
• Artwork and collection items are not to be touched or handled.
• Patrons must obey all signs and notices, and any reasonable direction given by Memorial staff or Memorial security officers.
• Trained and registered assistance animals, such as guide dogs, are permitted.
• Please ensure your clothing, general conduct, and behaviour (whether through language, gestures, or otherwise) is respectful at all times. Footwear should be worn at all times.
• Food and drink (except water and baby foods) are not permitted in the galleries (designated areas are provided for feeding infants).
• The Memorial is a smoke-free building. Our staff can direct you to designated smoking areas.
• Children under the age of 15 years are not permitted at the Memorial without adult supervision.
• Patrons should note they may be subject to monitoring via the Memorial’s closed-circuit television while on Memorial land or within Memorial buildings. By entering the venue, patrons are consenting to the recording of their image or likeness, and the use of that recording for any purpose that the Memorial considers appropriate.
• Unless prior written approval has been granted by the Memorial, the sale of goods or services, and the conducting of charitable collections or fundraising, is not permitted on Memorial grounds.
• Memorial land must not be used for any political or other demonstrations or activities that are likely to cause offence to members of the public.
Refusal of entry
For the comfort and safety of all patrons, and to ensure a respectful environment, the Memorial reserves the right to:
• refuse entry to or evict any persons who do not comply with signposted notices or any reasonable direction given by Memorial staff or Memorial security officers
• refuse entry to any person who attempts to bring in any restricted or prohibited items
• direct any persons or members of the public, as the case may be, to leave the Memorial building or the Memorial land, or both, where it has reasonable grounds to believe that public safety is or may be endangered, or the conduct of those persons is likely to cause offence to members of the public
Restricted and prohibited Items
The Memorial reserves the right to restrict or prohibit specific items from entering the Memorial building or Memorial land, or both, including where they may be considered to pose a risk to the safety of people and property, or cause offence to members of the public. These include:
• items that could be used as a weapon, including sharp items such as knives and cutting tools
• suspicious items or items which may look like a weapon, including replicas
• marking instruments such as spray paint that could be used to mark or deface property
• illegal substances, including controlled, dangerous, or illicit drugs
• flammable or hazardous devices, including aerosol containers, fireworks, flares, and laser pointers
• political or other signage, banners, logos, or clothing that is likely to be offensive to others
• drones or unmanned aerial vehicles (UAVs)
• items that may cause injury, harm, or public nuisance, including noise-making and amplification devices
• items that may be considered unnecessary for visiting the Memorial galleries such as bike helmets and large or bulky items
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.