Getting it Right - Consumer Rights in Aged Care - Online Workshop

Series of 3, one-hour online sessions and follow-up session

DATES: 

• Session 1, Thursday 17 March,  1-2pm
• Session 2, Thursday 24 March,  1-2pm
• Session 3, Thursday 31 March,  1-2pm
• Follow-up session, Thursday 28 April,  1-2.30pm

VENUE: Online - via Zoom

Synopsis

In recent years there has been an increasing emphasis on the rights of older people accessing aged care.  This has gained pace since 1 July 2019 when a new sector-wide Charter of Aged Care Rights and new Aged Care Quality Standards came into effect.  All aged care services and facilities offering government subsidised aged care and support are required to demonstrate that they are meeting the requirements of the standards and upholding the rights of consumers.

Getting it Right – Consumer Rights in Aged Care is a series of three, one-hour, on-line sessions that explore in depth the link between each consumer right, the Aged Care Quality Standards and the accepted recommendations of the Royal Commission into Aged Care Quality and Safety. What does this mean for agency policies and procedures?  What evidence clearly demonstrates a focus on consumer rights?   Each participating agency will receive a Rights Audit Tool and will be encouraged to complete it before a follow-up 90 minute on-line session a month after the on-line sessions.

Target Audience: This session is suitable for case managers, care and support co-ordinators of CHSP and Home Care Package programs. 

Presenter:  Glen Sorensen founded his company, Age Communications, in 1988.  Since then he has worked as a facilitator, trainer, researcher, writer and resource developer with all tiers of government, industry peak bodies, non-government and the private sector.  His experience includes community care, aged care, disability, housing and community development sectors.

Workshop Format: The workshop will be held online. We expect all participants to attend all 3 sesssions and the follow-up session to maximise this workshop so please check your availabilities before you book.

All registrants will be emailed a link, a few days prior to the workshop.

Cost: $75 (for all 3 sessions and 1 follow-up session). Price includes GST.

Registration is essential. Deadline for bookings: Friday 11 March 2022.

Please note that the number of participants is limited.

Enquiries: For more information contact Lauranne: lauranneb@yourside.org.au 

Cancellation Policy: Payment is required to secure any booking. Cancellations received up to 10 working days before event is refundable. After that, cancellations are subject to the entire event fee. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.