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Making Difficult Conversations Work


Managing Difficult Conversations at Work
This program is limited to 10 participants to ensure high-quality learning

There are steps you can adopt to make difficult conversations easier and constructive whether you're having uncomfortable conversations with subordinates or co-workers.  Avoiding difficult conversations leads to dysfunction and decreased performance which can result in a negative impact in your workplace.  Rather than avoid difficult interactions, discover how to confidently engage with people in a constructive manner.  This full-day experiential workshop focuses on honing your coaching skills and handling challenging conversations to better influence people on key issues like performance improvement and behavioural challenges in the workplace.  Such conversations always include these skills:

Managing the conversation

  • Structuring conversations so they succeed in their goals
  • Clarifying your transition from colleague to leader
  • Setting boundaries and expectations


  • Active listening and understanding
  • Showing empathy
  • Creating clear direction and a sense of purpose


  • Giving motivating feedback effectively
  • Asking effective questions
  • Encouraging others to share their ideas
  • Maintaining your clarity and composure under pressure

Organisational Impact

  • Inspiring and being a role model
  • Creating a sense of team and unity
  • Developing trust
  • Maintaining respect and consideration

Ibis Sydney Darling Harbour
70-100 Murray Street, Sydney
Tamar Room at Ibis

Thursday 5 April 2018

9.00am to 5.00pm


Your facilitator

Matt Bosenberg has been a professional facilitator, coach and role player for over 17 years. His unique combination of having worked in the medical field working with GP’s, Specialists, Hospitals, Pharmaceutical companies and the Faculty of Medicine for the University of New South Wales, as well as being a professional actor has made him one of the leaders in his field.  Matt has extensive experience in training leadership, communication, media and human behaviour. He is also able to grasp industry terminology and technical matters very quickly. He specialises in coaching executives, clinicians, senior team members and staff across all levels of organisations.

Who should attend?
Participants of all levels of confidence with conducting a difficult conversation will gain measurable and immediate improvement in their communication and delivery style.

This workshop covers the following skills from the RACMA Leadership and Management Curriculum Framework: