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Triage! Handling Complaints Early

Triage! Handling Complaints Early

What is a ‘real’ complaint? How do I tell whether it is serious or not? How do I manage the complainant’s expectations? The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
Thursday 16 September 2021 10:00 AM - 1:00 PM (UTC+10)


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