Our November meeting will be an interactive session on "Mapping Your Customer Journey" presented by Robyn Alexandrov from Vivid You and Evolv Australia.
Understanding a customer’s experience with your brand, from awareness to purchase and beyond lets you create personalised experiences or touch points at different stages of their customer journey to nurture and increase customer loyalty for profitable outcomes. The better you understand their needs and expectation the more you are able to enhance and tailor their customer experience with your product or service.
In this interactive workshop we will be exploring:
1. Customer insights
2. Customer centric differentiation
3. Customer Journey
4. Creating touch points to engage with your brand along their journey
Bring your devices along and work on mapping your own customer's journeys to understand the differences in buyer personas as they move from prospect to conversion through your sales funnels for profitable outcomes.
Hills Shire Council
3 Columbia Court
NORWEST NSW 2153