Because of the importance of completing the full training to obtain your Certificate of Attendance, we ask that you only register for our trainings if you are able to arrive by the scheduled starting time, and stay until the scheduled finishing time. If this causes any problems, please discuss these with us.
We understand that life can throw curved balls, and you might need to cancel off a course. In past years, this has left us running courses at a loss. In order to remain viable, we needed to make a decision - increase course fees for all students (to give us more buffer in the case of cancellations)….OR…..keep our course fees to a minimum, and have a cancellation policy in place that applies only to the person who is cancelling (and thus doesn’t disadvantage other students). We decided that the latter option was the fairer option, and hope that you agree.
So when you book into our course, the following cancellation policy applies (regardless of the reason for the cancellation). All cancellations must be directed to your course coordinator, and must be made in writing (eg. by email).
Cancellation Policy - Raindrop Technique MasterClass:
For cancellations made after your deposit has been paid, a $250 cancellation fee is charged.
If a course is fully booked and we are able to fill your place from someone on our wait list or if you find someone who would like to attend in your place, in those two instances we will waive the $250 cancellation fee, and instead charge a $50 admin fee (to cover course coordination costs for the transfer).
The balance of moneys paid over and above the cancellation or admin fee are held in credit for a period of 12 months from the date of cancellation. Monies held in credit may be used for any courses and events with Raindrop Australia or The Health Garden (or gifted to another person).
In the event of us cancelling a course:
If a course must be cancelled (eg. due to insufficient numbers), you will receive a full refund, or you may opt to transfer the full amount paid to a future course.
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Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.