Refunds, exchanges and replacements

Subject to requests made under the Refundable Tickets Terms and Conditions of Sale below, or the COVID-19 Refunds and Exchanges Terms and Conditions:

SYDLUG Inc will only offer a refund or exchange of a ticket if the event is cancelled, rescheduled or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. SYDLUG INC does not offer refunds or exchanges as a result of a change in your personal circumstances;
If the event is cancelled, rescheduled or significantly relocated, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), SYDLUG will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
In most cases, refunds will be automatically processed to the credit card originally used for purchase.

Variations to events

SYDLUG Inc reserves the right to add, withdraw, reschedule or substitute exhibits and/or vary advertised programs, prices, venues and audience capacity.

Conditions of entry

Admission to the event is subject to SYDLUG Inc's Terms. In particular, the following form part of SYDLUG Inc’s terms unless otherwise specified:
You may be denied entry into, or removed from, an event where SYDLUG Inc has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
If you arrive late, you may not be admitted until a suitable break in the event.
You may be required to submit to a search of your person and/or possessions before entering the event.

COVID-19 specific conditions of entry

You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in SYDLUG Inc being required to or deciding to:
cancel or postpone the event;
reduce the number of persons who may attend the event;
in which case You may receive a refund in accordance with these Ticketek Terms and Conditions of Sale, or the COVID-19 Refunds and Exchanges Terms and Conditions, as the case may be.
You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend the event, you agree to assume all risk associated with COVID-19

Authenticity and validity of tickets

Entry to the event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from authorised points of sale.

Resale of tickets & scalping

Tickets may not, without the prior written consent of SYDLUG be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. SYDLUG Inc will use reasonable efforts to notify you of such action.
SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

While SYDLUG Inc takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. SYDLUG Inc may cancel an order made as a result of any such error, although in the case of a pricing error SYDLUG Inc will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Customer Errors

If an error on your behalf results in SYDLUG Inc reprocessing the ticket transaction at your request, SYDLUG Inc may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to SYDLUG Inc by a third party.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.