Edit a Booking

Learning Centre

Learn more about features and system basics.

Welcome to the learning centre


Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise

Cloning an Event

Recycling an Event

Homepage and Images

Seating Plans Overview   


Session Times Overview   

Extending the Booking Time

Working with Tickets   

Data Collection Fields Overview   

Using Headers

Sections Overview   

Free Events Overview   



Creating a Tax Invoice

Terms and Conditions

Follow up Emails   

Gift Certificates Overview   


Promote and Share

Promotional Codes Overview    

Event Publication

Sample Buttons


Event Listing Page

Finding the Event URL

Event Listing URL


Different Levels of Access   

Locking Your Bank Account

Introducing TryBooking to your Community

Finding a Booking

Move a Booking

Edit a Booking

Refund Overview   

Deleting and Archiving

Contact Details of the Organiser

Email Buyers

Connecting to Stripe

Changing to Daylight Savings Time

Credit Card Description


Mobile Scanning   

Gatekeeper Overview   


Reporting Overview

Tracking Overview   



Notify URL

Edit a Booking

Life is busy and mistakes happen. When a booking is made and the wrong email, name etc is entered, it's now easy for you, the organiser to locate the booking and then edit it to correct these mistakes. This ensures your data throughout the event and for future marketing is correct. 

Edit a booking can be found on your dashboard under Booking. The behaviour of this screen for searching is similar to find and move a booking. 

To Edit a Booking:

  1.  First, select Edit a Booking on the dashboard.
  2. Select the event
  3. Enter the surname of the person who made the booking
  4. Click search.
  5. This will then bring up their booking to which you can click Edit to review both booking details and custom responses entered.

TryBooking Edit a booking dashboard

The top section is the information which is entered upon checkout such as Booking Person's name, address, phone and email. 

If you have custom questions, these will also be displayed under either the once per booking or per ticket headings. Upon saving, validation will be made on your fields to ensure they match the criteria set on the current event at that time. eg. that if a field is required, you cannot leave it blank.  

TryBooking Editing Data

NOTE:  Once fields are edited and you click Save, permanent changes will be made to your existing data.  We also do not recommend you using the edit a booking to change the name on a ticket for entry purposes unless it's a simple spelling mistake you are correcting.  If your event is to be scanned and entry is critical, it is better to refund first the ticket and then reissue in the new name.

Ticket types, values paid or sections / seat selection cannot be edited on this screen. Please use Refund a Booking for where there is a price difference or Move a Booking when a person needs to move sections and seat allocations to ensure capacities of your event are updated.

TIP:  To protect your data, this feature is only possible with full access to your account and not via basic or producers access.