Learn more about features and system basic.
Downloading Data & Establishing Session ID's
Whilst it's not mandatory to download your data into Gatekeeper, it is strongly advised that you do, so you can quickly look up people when required. If you don't download your data, consider adding in your session ID's (under sessions) to have Gatekeeper at least check if the tickets are being presented for the correct date / time / event.
If you have a show or performance that is running multiple times, you can setup Session ID's that allow Gatekeeper to check if patrons are presenting tickets for the correct performance time. Your session ID's are found on the TryBooking website, under 'Manage Events', and 'Gatekeeper'. Your Session ID is the first half of your barcode number. Eg. In the case below, the session ID is 509503
If you wish to download data for Gatekeeper, you will need to set a password and expiry date via the TryBooking website (below screen shot is taken from TryBooking). Back in Gatekeeper, in the Session tab on the admin panel, Add a Session. Define your Event ID, set your password and then click the 'Download' button.
NOTE: You will need Internet access while downloading data. To ensure that your data has finished downloading, please wait until the loading wheel stops spinning.
TIP: For larger events with a lot of data that may take considerable time to download, you can download this data a few days ahead of the event and simply download again just before the event for Gatekeeper to update the information.
If you download your data prior to your sales concluding, you will still be able to refresh the data in Gatekeeper at any point in time (provided you have internet connectivity), by clicking on the download icon on the existing session once more.
You will still be able to scan tickets that were purchased after the data was initially downloaded into Gatekeeper. This ensures that if you find you have run out of internet, your data will not cause any issue.