Defining Volunteers

Learning Centre

Learn more about features and system basics.

Welcome to the learning centre


Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise

Cloning an Event

Recycling an Event

Homepage and Images

Seating Plans Overview   


Session Times Overview   

Extending the Booking Time

Working with Tickets   

Data Collection Fields Overview   

Using Headers

Sections Overview   

Free Events Overview   



Creating a Tax Invoice

Terms and Conditions

Follow up Emails   

Gift Certificates Overview   


Promote and Share

Promotional Codes Overview    

Event Publication

Sample Buttons


Event Listing Page

Finding the Event URL

Event Listing URL


Different Levels of Access   

Locking Your Bank Account

Introducing TryBooking to your Community

Finding a Booking

Move a Booking

Edit a Booking

Refund Overview   

Deleting and Archiving

Contact Details of the Organiser

Email Buyers

Connecting to Stripe

Changing to Daylight Savings Time

Credit Card Description


Mobile Scanning   

Gatekeeper Overview   


Reporting Overview

Tracking Overview   



Notify URL

Defining Volunteers

Running an event often means you need to call upon more people to assist you, especially at peak times. The TryBooking Scanning App provides:

  • One-off logins for volunteers.
  • Limited access to data for volunteers.
  • Review who's logged in.
  • Removal of volunteer access at any time.
  • Monitor throughput of scans / volunteers.
  • Limit access to one event only, with no dashboard information.

The main login to the TryBooking Scanning App is the only person who can setup or login volunteers.  Remember, the main login can be someone who has access to TryBooking as an administrator, as a basic user or producers access.

TIP:  If two people use the same login to TryBooking, consider setting up basic user or producers access for one or both so that different names can be defined and used with scanning.

To setup a volunteer, follow these steps:

1.  Make sure the volunteer has downloaded the TryBooking Scanning App from the Apple App Store or from Google Play.
2.  With your full login to the TryBooking Scanning App, click on the "cog" icon (on the far RHS) and click on scanners and then click on button generate QR Code. 


TryBooking Scanning App volunteer 

3. This will generate a QR code that you will scan from the Volunteers phone after selecting Volunteer Login.

TryBooking Scanning App QR Code

4.  Once logged in, the volunteer phone will be prompted to enter their name. 

TryBooking Scanning App adding volunteer name

Adding their name allows you to monitor the volunteers using the scanning app, how many tickets have been scanned or for you to disable their access.

Ticket data on the volunteer's devices will be wiped automatically after the event is finished or they are logged out. You can also disable their access so they can't check in or scan tickets. This feature is part of our commitment to privacy and ensuring you the event organiser can run your events without worrying about who has access to your ticket data.


TryBooking Scanning App Viewing Volunteers

TIP:  Remind volunteers to charge their phones prior to the event.

Next: How to Scan and Manually Check in