Learning centre

Learning Centre

Learn more about features and system basic.

Event Guides

Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise


Welcome to the learning centre

Homepage and Images

Free Events Overview   

Cloning an Event

Working with Tickets   

Recycling an Event

Using Headers

Session Times Overview   

Sections Overview   

Data Collection Fields Overview   

Seating Plans Overview   

Extending the Booking Time



Creating a Tax Invoice

Terms and Conditions

Sample Buttons

Finding the Event URL

Promotional Codes Overview    

Tracking Overview   

Follow up Emails   

Email Buyers

Locking Your Bank Account

Introducing TryBooking to your Community


Different Levels of Access   

Gift Certificates Overview   

Finding a Booking

Refund Overview   

Changing to Daylight Savings Time

Gatekeeper Scanning   

Handling Offline Payments

Transitioning your audience to online can take some time. Having your records complete with online and other methods of payments (i.e cash) is important and will streamline your workload come the day of your event. As there is no cost for processing such payment in TryBooking, we do encourage you to use this facility so that you have a complete set of reports both for the door and revenue. 

Managing change and providing an incentive for your audience to change behaviour can be tricky. Handling loads of cash at the event is not ideal and knowing how many people will be attending has enormous advantages for planning too. So consider some incentives for those that book early such as:

  • Having a reasonable price difference for buying online prior vs at the door OR
  • Buying online prior to the event enters them into a draw for a prize.
  • Make it clear that if they purchase via the office, it's only processed once a week based on best avaliability at the time (no choice in seat)

How to add a Promotional code

1.  From Manage Events, select your event and then Pricing Group.  Select your existing pricing group where you should see your ticket prices.  From this screen, click the button, 'Add Promotion'

  • Promotion (Discount) Name: Name that will show on your reports.  
  • Promotion (Discount) Codes: Make sure you keep these codes secret otherwise you may find you have people coming to your event at your reduced rate.  
  • Percentage: Select YES if you wish to apply a constant percentage Promotion / Discount to all tickets. Eg. If your patrons receive tickets at half price, select yes and set the value to 50. If you're using the promotion code for recording cash payments, set your percentage to Yes and the Value to 100
  • Value: Defined amount you wish to discount from each ticket.
  • Start and End Date: You can set a validity date range around the code, as to when it can be used (optional).
  • Auto Apply: In most cases, you set this field to NO.  If you select YES, patrons will automatically receive the Promotion / Discount within the defined date range. Alternatively, you can use a promotional discount code which can be entered and applied as they reach the booking shopping cart.
  • Inclusive to other offers: You only need to consider this option, if you have more than 1 promotional code in play, where the patron could receive a discount on more than one code being entered. Note: when they enter the code at the shopping cart, they will need enter the codes with a space between both.

You can enter as many Promotion / Discount codes that you require. If you have made a mistake, you can go back and Edit or Remove Promotion.


TIP:  If your promotion only applies to one session time, consider setting up a second pricing group without the promotional code and link this to your session time (see pricing schema).

Reports for Offline Payments

Using a different Promotion / Discount code for cash and cheque payments ensures you still receive an overall outcome of your total revenue for that particular event.



Consider your event revenue itemised report in the example above. All ticket sales will show in the total ticket area, no matter how payment occured. Your promotional codes used will then be listed below, with the value and numbers of tickets processed by each. Taking away from the total ticket sales, your total promotional code sales and take away the credit card fees, leaves you with the amount processed by TryBooking clear of credit card fees (ie the amount on the bottom line).

TIP:  If you are to take door sales, consider putting these into TryBooking to establish a full record of bookings and revenue for later reference.


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