Learning Centre

Learn more about features and system basic.

Welcome to the learning centre


Create

Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise

Cloning an Event

Recycling an Event

Homepage and Images

Seating Plans Overview   


Customise

Session Times Overview   

Extending the Booking Time

Working with Tickets   

Data Collection Fields Overview   

Using Headers

Sections Overview   

Free Events Overview   

Waitlists

Donations

Creating a Tax Invoice

Terms and Conditions

Follow up Emails   

Gift Certificates Overview   


Promote

Promotional Codes Overview    

Sample Buttons

Finding the Event URL


Manage

Different Levels of Access   

Locking Your Bank Account

Introducing TryBooking to your Community

Finding a Booking

Move a Booking

Refund Overview   

Email Buyers

Changing to Daylight Savings Time


Run

Gatekeeper Scanning   


Report

Reporting Overview

Tracking Overview   


Integrate

Integrations   

Refund Overview

Ticket purchasers will request refunds for a variety of reasons and these requests will be made by phone and email. It is important to have clear terms and conditions and ensure that refunds are completed promptly if they are required.   

For more information on how ticket purchasers will request refunds click here.

How to complete a refund:

As the event organiser, it's important to process all refund via TryBooking so that there is a clear audit trail on the payment and refunds being issued.

As the event organiser, you will have the ability to process:

If your event is free, consider allowing people to notify you that they can no longer attend by using TryBooking's hand back free tickets.

Tips to keep in mind when issuing refunds:

  • To issue a refund, you must have enough credit in your TryBooking account to cover the refunds. We strongly suggest that you leave some funds in your account in case refunds are required.
  • It can take 3-5 business days for the funds to appear back on the customer's card, just like a purchase.
  • Only the cost of the tickets will be refunded. The booking fee is not refunded and will be charged again if your patron needs to repurchase. This is stated in our terms and conditions that the customer agrees to at the time of booking.

Once the refund has been processed, you will not be able to reverse the refund. Please make sure you have selected the correct booking and tickets before you confirm the refund.

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