Learning Centre

Learn more about features and system basic.

Event Guides

Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise


Welcome to the learning centre

Homepage and Images

Free Events Overview   

Cloning an Event

Working with Tickets   

Recycling an Event

Using Headers

Session Times Overview   

Sections Overview   

Data Collection Fields Overview   

Seating Plans Overview   

Extending the Booking Time



Creating a Tax Invoice

Terms and Conditions

Sample Buttons

Finding the Event URL

Promotional Codes Overview    

Tracking Overview   

Follow up Emails   

Email Buyers

Locking Your Bank Account

Introducing TryBooking to your Community


Different Levels of Access   

Gift Certificates Overview   

Finding a Booking

Refund Overview   

Changing to Daylight Savings Time

Gatekeeper Scanning   

Refund Overview

Ticket purchasers will request refunds for a variety of reasons and these requests will be made by phone and email. It is important to have clear terms and conditions and ensure that refunds are completed promptly if they are required.   

For more information on how ticket purchasers will request refunds click here.

How to complete a refund:

As the event organiser, it's important to process all refund via TryBooking so that there is a clear audit trail on the payment and refunds being issued.

As the event organiser, you will have the ability to process:

If your event is free, consider allowing people to notify you that they can no longer attend by using TryBooking's hand back free tickets.

Tips to keep in mind when issuing refunds:

  • To issue a refund, you must have enough credit in your TryBooking account to cover the refunds. We strongly suggest that you leave some funds in your account in case refunds are required.
  • It can take 3-5 business days for the funds to appear back on the customer's card, just like a purchase.
  • Only the cost of the tickets will be refunded. The booking fee is not refunded and will be charged again if your patron needs to repurchase. This is stated in our terms and conditions that the customer agrees to at the time of booking.

Once the refund has been processed, you will not be able to reverse the refund. Please make sure you have selected the correct booking and tickets before you confirm the refund.