Training

Learn more about features and system basic.

Event Guides

Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise


Functions

Welcome to the learning centre

Extending the Booking Time

Cloning an Event

Recycling an Event

Promotional Codes Overview    

Different Levels of Access   

Tracking Overview   

Locking Your Bank Account

Data Collection Fields Overview   

Gatekeeper Scanning   

Seating Plans Overview   

Sample Buttons

Finding the Event URL

Follow up Emails   

Working with Tickets   

Creating a Tax Invoice

Terms and Conditions

Introducing TryBooking to your Community

Gift Certificates Overview   

Waitlists

Donations

Event Homepage

Session Times Overview   

Using Headers

Changing to Daylight Savings Time

Finding a Booking

Refund Overview   

Sections Overview   

Refund Overview

All refunds for your event must be processed through the Refunds link on your TryBooking account.  This ensures that there is a very clear audit trail on the payment vs a refund being issued.

You will have the ability to process:

 

Tips to keep in mind when issuing refunds:

  • To issue a refund, you must have enough credit in your TryBooking account to cover the refunds.  We strongly suggest that you leave some funds in your account in case refunds are required.
  •  It can take 3-5 business days for the funds to appear back on the customers card, just like a purchase.
  •  Only the cost of the tickets will be refunded.  The 30c booking fee is not refunded and will be charged again if your patron needs to repurchase.  This is stated in our terms and conditions that the customer agrees to at the time of booking.

Once the refund has been processed, you will not be able to reverse the refund.  So do make sure you have selected the correct booking and tickets before you confirm the refund.

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