Learning Centre

Learning Centre

Learn more about features and system basic.

Event Guides

Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise


Welcome to the learning centre

Homepage and Images

Free Events Overview   

Cloning an Event

Working with Tickets   

Recycling an Event

Using Headers

Session Times Overview   

Sections Overview   

Data Collection Fields Overview   

Seating Plans Overview   

Extending the Booking Time



Creating a Tax Invoice

Terms and Conditions

Sample Buttons

Finding the Event URL

Promotional Codes Overview    

Tracking Overview   

Follow up Emails   

Email Buyers

Locking Your Bank Account

Introducing TryBooking to your Community


Different Levels of Access   

Gift Certificates Overview   

Finding a Booking

Refund Overview   

Changing to Daylight Savings Time

Gatekeeper Scanning   

Hidden Tickets

Hidden tickets can be an excellent way to monitor and track internal bookings that you are making for stakeholders, without having to enter promotion codes or to add additional fees on for Box Office cash sales.

Hidden tickets work like any normal ticket, you can edit their names, values, create limits and capacities on how many can be booked. The only difference is that they are only visable via the Make a Booking link within your account, designed to be used for internal use only. This includes using them for issuing tickets for media, VIP's in exchange of counter sales which include a processing fee or even when you need to take a special payment. 

To set up a hidden ticket select Manage Events, your event, and then Pricing Group (ticket prices).  In your pricing group being used, add a Ticket Type in the normal way and set the Status to be Hidden.




If you need to accept a number of cash bookings for Box Office sales, you may wish use hidden tickets instead of box office fees. For your Box Office ticket you would add your box office fees into the ticket and then use a cash promotion code at the end to finalise the sale. You may wish to add a ticket called "Adult Office" that is inclusive of your Box Office fee. Eg. $20 ticket + $2 booking fee = $22 Adult Office ticket.

TIP:  Hidden tickets are only visable via the make a booking link. If you are logged in and click on the public URL link, you may still see these hidden tickets, so please log out of your account and check your hidden tickets are not visable by the general public.

Hidden tickets will behave exactly the same as normal tickets when it comes to reporting.