1. Ticket Validity and Sales
Final Sale: Tickets are generally non-refundable and cannot be exchanged once purchased, except as required by law (e.g., Consumer Guarantees Act).
Authorized Sellers: Tickets are only valid if purchased through the theatre's official box office or authorized agents.
Resale Restrictions: Tickets cannot be resold for profit. Fraudulent or resold tickets may be voided without refund.
Proof of Purchase: Identification may be required to collect tickets, especially for discounted or concession tickets

2. Cancellations and Changes
Refund Policy: Refunds are usually only issued if a performance is cancelled or rescheduled. If a show is cancelled, the liability is typically limited to the ticket price.
Alterations: Management reserves the right to change cast, performance times, or seating arrangements without prior notice.

3. Attendance and Venue Rules
Latecomers: Late arrivals may not be admitted until a suitable break in the performance, or may be refused entry entirely.
Children: Children, even young ones, often require their own ticketed seat, or there may be specific policies for babes-in-arms.
Recordings: Recording, filming, or photographing performances is strictly prohibited.
Behavior: Management reserves the right to refuse admission or remove patrons for disruptive, abusive, or unsafe behavior.

4. Safety and Liability
Right of Admission: The venue reserves the right to refuse entry.
Health and Safety: Patrons may be required to follow specific health protocols (e.g., COVID-19 guidelines).
Limitation of Liability: The theatre is not responsible for personal items lost, stolen, or damaged on the premises.

5. Booking and Payments
Payment Timing: Tickets must be paid for in full at the time of booking, or within a specified time for reservations.
Fees: Booking fees or transaction fees are generally non-refundable.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (NZBN 94 29 046 296 030).

Please visit https://www.trybooking.com/nz/info/customer-terms-and-conditions for our terms and conditions.