What to expect when making a complaint
About
This session explores common techniques used by organisations (such as public bodies or companies) in response to criticism or complaints. These techniques are employed to avoid accountability or oversight as they aim to delay or obstruct oversight processes, make these processes exceedingly burdensome or costly for those enquiries or complaining and even attack others. We will analyse each technique with the aid of practical examples so that they can be recognised easily; this is because once identified and recognised, these techniques lose a lot of strength and effectiveness in derailing accountability processes. We will then discuss practical ways for preparing for, and dealing with, these techniques.WARNING: This session and these slides contain information that some people may find distressing or triggering. In particular, some retaliation techniques discussed are commonly used by perpetrators of domestic violence or similar abuse. Please get in touch for details.
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What to expect when making a complaint
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