Tackling Drugs and Alcohol in the Workplace
Location
Cumbria Tourism Office - Conference Room
About
Creating thriving workplaces
Benefits for attending this free of charge workshop:
Attending this workshop will equip you with practical tools to support your team, ensuring a healthier work environment that directly enhances guest service and overall performance. In a sector where every interaction counts, your ability to manage sensitive issues effectively can reduce staff turnover, improve team morale, and ultimately elevate your business’s reputation.
By learning how to address and prevent toxic habit and addiction-related challenges, you’ll foster a resilient, engaged workforce ready to deliver outstanding service, even under pressure.
Join us and empower your team to thrive.
Attending this workshop will equip you with practical tools to support your team, ensuring a healthier work environment that directly enhances guest service and overall performance. In a sector where every interaction counts, your ability to manage sensitive issues effectively can reduce staff turnover, improve team morale, and ultimately elevate your business’s reputation.
By learning how to address and prevent toxic habit and addiction-related challenges, you’ll foster a resilient, engaged workforce ready to deliver outstanding service, even under pressure.
Join us and empower your team to thrive.
Course details: Workshop for Hospitality & Tourism Managers and HR
• Introduction & Session Objectives:
– Setting the scene in the hospitality and tourism environment
– The impact of toxic habits and addiction on team performance
– Business benefits of supporting staff rather than dismissing them
– Return on investment by retaining and empowering your team
– Setting the scene in the hospitality and tourism environment
– The impact of toxic habits and addiction on team performance
– Business benefits of supporting staff rather than dismissing them
– Return on investment by retaining and empowering your team
• Drug & Alcohol Testing in the Workplace:
– Why testing matters in fast-paced hospitality and tourism settings
– How to explain the process to your team in a clear, supportive way
– Benefits and outcomes for your business
– Why testing matters in fast-paced hospitality and tourism settings
– How to explain the process to your team in a clear, supportive way
– Benefits and outcomes for your business
• HR Perspective:
– Responding effectively to testing results
– Addressing other issues like gambling
– Key points on Employment Law and ACAS recommendations
– Investigations and potential outcomes
– Responding effectively to testing results
– Addressing other issues like gambling
– Key points on Employment Law and ACAS recommendations
– Investigations and potential outcomes
• Effective Approaches to Habits and Addictions in the Workplace
– Training for managers: How to have tough, yet compassionate, conversations
– Boosting employee awareness: Promoting the scheme and optimising internal referrals
– Interventions and coaching over disciplinary measures. The ROI.
– Training for managers: How to have tough, yet compassionate, conversations
– Boosting employee awareness: Promoting the scheme and optimising internal referrals
– Interventions and coaching over disciplinary measures. The ROI.
• Q&A Panel
Refreshments will be provided
