Customer Focused Call Handling Skills
About
This course is all about delivering great customer service over the phone. It will give you the confidence you need to sound friendly, knowledgeable and professional, to build rapport, ask the right questions and to really listen. You’ll get useful tips on dealing with enquires quickly and confidently, plus tips for dealing with angry, awkward and demanding customers too. You'll also you’ll learn techniques for managing expectations, delivering bad news, dealing with special requests & spotting opportunities for more business.Location
The Cold Harbour
Ermin Street, Wiltshire, SN26 , Blunsdon,, SWINDON, Wiltshire SN26 8DJ
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Customer Focused Call Handling Skills
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