About

Welcome Host Gold is aimed at people working in tourism, hospitality, leisure, travel or any customer-facing role.

It’s designed to be highly flexible and adaptable, meaning it can be tailored to the needs of different businesses. The course uses interactive training styles — group exercises, action planning, discussions — so participants can learn skills they can apply on the job immediately.

Training participants will
• develop proactive communication skills
• recognise different customer expectations and how to meet them
• better understand their frontline sales and service role
• be confident in effectively tackling difficult situations
• learn why teamwork is vital in a customer-facing environment

Top 5 Benefits of Completing Welcome Host Gold:

1. Improved Communication Skills & Customer Handling
   Participants gain greater confidence in handling challenging or difficult situations.
2. Better Understanding of Customer Needs and Expectations
   The course helps staff recognise that different customers have different expectations — and teaches how to meet or exceed them.
3. Consistent Delivery of High-Quality, “Service Excellence”
   By covering service standards, first impressions, inclusivity and accessibility, the course teaches a high standard of customer service across all customer interactions.
4. Sales & Business Growth Benefits
   The course doesn’t just cover “service” — it also addresses how to act as an ambassador for your business.
5. Professional Recognition & Staff Motivation (Qualification Option)
   For employers, having a qualified, trained workforce can improve service quality, motivate staff, and help “quality-assure” that customer service is understood and delivered properly across the team.

Date

Location

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Cumbria Tourism
Windermere road, Staveley, Cumbria LA89PL

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