Scottish Families Affected by Alcohol and Drugs

Learning and Development: Booking Terms and Conditions

Effective from 1st January 2025

Please note these Terms and Conditions may be subject to change by Scottish Families Affected by Alcohol and Drugs (hereafter referred to as Scottish Families) without notice.

Course Booking

For current course costs and dates, please refer to our website at www.sfad.org.uk/learning-hub.

Before booking, please ensure you have read the course programme and content, to ensure the course will meet your needs.

If a booking is completed by an individual other than the named delegate, it is the responsibility of this individual or their employer to ensure the delegate is authorised and able to attend the course.

Details of upcoming courses are available at www.sfad.org.uk/upcoming-sessions

Bookings should be made online via our website which links to our bookings page on trybooking.com.

Alternatively, booking may be arranged to be payable by invoice through discussion with Scottish Families.

Scottish Families will send all correspondence primarily via email to the email address provided at time of booking. If an alternative email address is provided after the booking form has been submitted, this will supersede the original one given and all future correspondence will be sent to the new email address.

It may be necessary, for reasons beyond the control of Scottish Families (e.g. staff sickness or unforeseen transport problems), to change the timing of the course programme, the date, the venue or the training facilitators.

Payment

Delegate fees (including any ticketing fees applicable) must be paid in full by the start date of the course or first session booked, otherwise the delegate may not be authorised to attend.

Payments must be in pounds Sterling (£GBP).

Delayed or non-payment of course fees will result in suspension of future bookings until payment has been received in full.

The total amount due, including ticketing fees, will be confirmed at time of booking and is payable by credit card on trybooking.com. A small ticketing fee set by trybooking.com may be charged for each booking.

A receipt will be issued electronically via trybooking.com at time of booking.

If a tax invoice is required instead of a receipt, this should be arranged by discussion with Scottish Families.

If payment is due by invoice, then this should be paid by BACS transfer within 30 days of the invoice date or no later than 48 hours prior to the start of the first training session, whichever date occurs first.

Attendance

A minimum number of bookings is required for a course to run as planned, otherwise it may be necessary for the provider to cancel at short notice. Minimum numbers are currently: three places

Course details and joining instructions will be sent via email to the email address provided on the booking form. For bookings made on behalf of others, it is the responsibility of the individual completing the booking to ensure that delegates receive this information.

Cancellations, Reschedules and Refunds

To qualify for a full refund (minus ticketing fees), all requests for cancellations must be received in writing / email no less than 48 hours prior to the start of the course.

Delegates can reschedule bookings to a later scheduled session, where available, up to three times at no extra cost.

For block bookings, we will allow rescheduling of a maximum of five delegates per booking at no extra cost.

Amendments to bookings will become effective on the date of written confirmation being received.

Failure to attend a course without prior cancellation to Scottish Families will result in the full cost being incurred. No refund will be given in these instances.

The following Cancellation and Reschedules policies apply:

Cancellations

Cancellation: 48 hours or more prior to start of first session - Full refund given minus any ticketing fees applied.

Late cancellation: less than 48 hours prior to start of first session - No refund given.

Unavoidable cancellation (e.g. medical or family emergency) - Reschedule offered at no extra cost, where available.

Non-attendance with no prior notice given - No refund given.

Cancellation by Scottish Families (e.g. unforeseen circumstances or insufficient uptake) - Full refund given or reschedule at no extra cost.

Reschedules

Reschedule: 48 hours or more prior to start of first session - No extra cost (for a maximum of three reschedules).

Short-notice reschedule (non-emergency): less than 48 hours prior to start of first session - No refund given.

Repeated rescheduling of a booking (more than three times) - Reschedule at full cost.

Further information regarding the policy

In cases of late cancellation / non-attendance due to sickness or an unavoidable emergency, the delegate will be offered another course date.

Please note that where late cancellation / non-attendance is due to pre-booked appointments or work commitments, no refund will be given. Scottish Families may endeavour to offer an alternative scheduled session but this is not guaranteed.

Scottish Families reserves the right to not issue a refund in this instance if it occurs on more than three occasions and it is believed that any of the above clauses are being misused.

Should a course be booked at short notice (within 48 hours prior to its commencement), and then the delegate or booking agent cancels the place, no refund will be given.

In the event of there being insufficient numbers booked onto a course within seven days prior to its start date, Scottish Families reserves the right to cancel or postpone the course.

In the event of cancellation of a course by Scottish Families, we will endeavour to inform all delegates at the earliest opportunity before the course is due to take place. All course fees paid will be reimbursed in full (minus the small booking fee if booked via Trybooking), or the payment will be transferred in full to an alternative Scottish Families course chosen by the delegate.

Scottish Families shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Course Provisions

For courses attended in-person, the organisation and financing of accommodation and travel to the location of the course are the responsibility of the delegate.

Where food and refreshments are to be provided, this will be stated on the course details and the cost included in the price quoted. Any special dietary requirements need to be notified in writing to Scottish Families in advance of the course, as specified in the course details.

Force Majeure

The following will apply to all the above policies and details circumstances beyond our reasonable control.

Scottish Families shall not be liable for refund of fees or for any other penalty should the course be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond its control.

Summary

These terms and conditions, together with the current Scottish Families website prices, course details and Scottish Families’ contact details, set out the whole of our agreement relating to the course. These terms and conditions cannot be varied except in writing signed by Scottish Families’ Director of Services. Nothing said by any person on behalf of Scottish Families should be understood as a variation of these terms and conditions. Scottish Families shall have no liability for any such representation being untrue or misleading.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.