BOOKING INFORMATION AND TS & CS

Full information about Accessibility at the Gregson can be found on our website.

Please read our Community Agreement so you can understand what to expect from us and what we expect from you when you’re here - gregson.co.uk/about

By purchasing a ticket you agree to the following:
- We may film and photograph any events without the prior approval of audience members. If you do not wish to be on the film or captured in photography please make yourself known to a member of bar/event staff or the photographer.
- It is the responsibility of the buyer to ensure that all details on their ticket are correct at the time of purchase
- Alcohol not purchased at the venue will be refused entry. Anyone found with alcohol not purchased at the venue will be asked to hand the alcohol over and may be asked to leave.
- Due to the way our charity operates, many events are run by external organisations and individuals - not the Gregson charity. In these cases, terms and conditions, ticketing platforms and fees may differ. It is your responsibility to check this before each purchase. If you are unsure, please contact the Gregson office directly - further info below.

*HOW TO BOOK*

Tickets can be purchased online via our website. Online purchases are subject to a 5% processing fee on top of ticket price when purchased via the Gregson directly.

Tickets can be purchased on the door at most events by cash or card, subject to availability. Ticket prices on the door may differ to advance ticket prices.

The Gregson does not have a box office. If you are unable to book online or have any access requirements or questions, please don’t hesitate to call the centre office on 01524 849959 (option 1). Office staff are usually available Monday - Friday between 9.30am-5.30pm. You will not be able to contact the office outside these times.

Please note, our Cafe Bar staff and volunteers are not our Box Office, but of course try and help where they can using information via our website. Please understand they are unable to help during busy times in the centre.

*WAITING LISTS*

In the case of events that are sold out, contact info@gregson.co.uk to ask to be added to a waiting list.

*CONCESSIONS*

-We keep a number of non-means-tested Free Tickets available to those who need them. These can be purchased at checkout
-Essential companions can come for free along with the purchase of a full price ticket. These cn be purchased at checkout. Access information for the Gregson can be found here.
-Supporters Tickets can only be purchased by Gregson Supporters. Please use the same name and email you used to sign up as a Gregson Supporter. Supporters Tickets purchased by non-supporters will be refunded, and you’ll be asked to purchase a new full price ticket. You can sign up to become a Gregson supporter from £3 a month - more information here.
-Family Tickets are available for some events. These tickets apply to combinations of 1 adult plus 3 children or 2 adults plus 2 children.

*REFUNDS AND CANCELLATIONS*

All Tickets are non-refundable.

In the case of the Gregson cancelling a performance, for reasons beyond our control, you can exchange your ticket for another date (where the date is moved) or will be offered a refund.

*AGE RESTRICTIONS*

Some live events carry strict age restrictions - these are clearly promoted on our website. We may ask customers for official proof of age should there be an age restriction on an event they are attending.

All customers under the age of 16 must be accompanied by an adult at all times when in our venue.

After 9pm, under 16s are not allowed in the main Cafe Bar or at events in the Hall / Olive Bar when the bar is open (UK licensing law). Whether or not under 16s are allowed at an event will be indicated on our website.

*DATA PROTECTION*

We use Try Booking as our Event Ticketing & Booking Platform. Please see their privacy policy via their website.

We hold ticketing records to enable us to offer the best possible service to our visitors. The information held is used to send you details of upcoming events or to inform you of any changes relating to your booking.

We do not pass names and addresses on to third parties. Please see our Privacy Policy for more information.

Please note, most Gregson policies are available to see on our website - gregson.co.uk/about

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.