Terms and Conditions
All tickets are owned and operated by Kendal whisky festival and events limited.
In the event of any form of cancellation, no refunds will be given. An online event would take place instead, with customers having the option to transfer tickets to the following year, if not taking part in the online event.
Tickets may be purchased for the Friday and Saturday but NOT both sessions on the Saturday. Anyone found to be attending both will be asked to leave.
Barwatch
Anyone who is on Barwatch, will not be allowed access to the festival.
Drugs
Anyone found to be using drugs on the premises, the Police will be called.
Conduct. All festival goers will conduct themselves accordingly. Any unreasonable acts or behaviour or drunkenness will not be tolerated, you may be asked to leave.
Moderation and enjoyment is the key to a great festival.
10 Responsible drinking
10.1 Attendees must be at least 18 years old on the date of the Event. Please bring ID and be prepared to provide this if asked.
10.2 We promote and encourage responsible drinking by all attendees. Attendees are encouraged to eat before the Event and to drink plenty of water whilst at the Event. We will not allow participation in the Event and/or serve alcohol to anyone who has been excessively drinking.
10.3 There will be spittoons, free drinking water, in easily visible locations throughout the venue. There will also be food available to purchase throughout the Event.
10.4 Anyone who does not drink responsibly may be asked to leave and will not be entitled to a refund or to attend a rescheduled Event.
11 Sampling Policy
11.1 There is a strict Sampling Policy in place at the Event, this is set out below:
11.1.1 all samples will be poured by exhibitors into the sample glasses provided;
11.1.2 all samples must be consumed at the Event;
11.1.3 samples must not to be poured, or transferred, into sample bottles, or any other vessel and taken away from the Event; and
11.1.4 please do not bring empty sample bottles into the venue, these will be confiscated (whether they contain alcohol or not).
11.2 Anyone who does not comply with our Sampling Policy may be asked to leave and will not be entitled to a refund or a rescheduled Event.
11.3 Drinks tokens will be provided with your tickets. These have no monetary value, are not refundable, and cannot be exchanged.
12 Health and Safety
12.1 Safety stewards will be on duty at the Event for the help and protection of all attendees and exhibitors.
12.2 If you have any specific access requirements, please email us or call us (using the details provided at clause 3 so that we can try to accommodate your requirements.
12.3 Most of our Events offer full access for wheelchairs. Whether or not a venue is wheelchair accessible will be made clear on the website for that Event.
12.4 Please be aware that you may have the option to consume food and drinks (soft and alcoholic) at the Event. Full allergen information is available on request.
13 Security and prohibited items
13.1 You will have your bags checked by security staff at the Event. We have the right to refuse entry if your bags contain any of the prohibited items listed at clause 13.3 below and you refuse to dispose of the items prior to entry (or any other item we deem inappropriate).
13.2 You must comply with instructions given by staff at the Event.
13.3 The following are not permitted at the Event (unless expressly permitted):
a) empty sample bottles;
b) your own food and drink;
c) laser pens;
d) animals, with the exception of guide dogs;
e) vapes and e-cigarettes; and
f) illegal substances.
13.4 You are responsible for any personal property you bring to the venue.
14 Photography and Filming
14.1 Please be aware the photography and filming will take place at the Event and you may be recorded at any point during the Event. Please make photographers aware if you do not wish for your photograph to be taken. All photographs will be uploaded to an Event gallery, we encourage you to check the gallery after the Event and contact us if you would like us to remove any photograph or film of you.
14.2 You are prohibited from filming or taking photos for commercial purposes at the Event, unless we explicitly consent to you doing so, in advance of the Event and in writing. If you wish to enquire about commercial photography or filming at our Events, please contact us using the contact details at clause 3 above and ask us for permission to do so.
15 Prices
15.1 Prices for our Events are set out on the website for the Event. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
15.2 A booking fee will be charged in addition to the price listed on our websites when you book tickets to a Show (whether booked directly through us, or booked via DesignMyNight). No booking fee is charged where you book an Experience.
15.3 Prices for our Events may change at any time. Except as set out in clause 15.4 below, such changes will not affect existing orders.
15.4 If there has been an error on the website regarding the pricing of any of our Events and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled, provide you with a refund of any payments made by you for the Event and notify you by email.
16 Payment
16.1 All Experiences which take place at our Shows are processed on our booking platform. Depending on which Event you are booking, your booking will either be processed on our booking platform, or via DesignMyNight:
16.1.1 We accept the following credit cards and debit cards on our booking platform: VISA, VISA Delta, MasterCard and Maestro. All credit card and debit card payments need to be authorised by the relevant card issuer.
16.1.2 Where DesignMyNight processes a booking, please see their terms and conditions in respect of accepted payment methods.
16.2 E-gift cards are not accepted.
16.3 Full payment for the Event is required when you place your order. Payment will be taken from your card when you place your order.
17 Where we make changes to the Event
17.1 Programme
We reserve the right to make alterations to the published Event programme on the Event website at any point, including during the Event, provided that the Event does not become materially different to when you made your order.
17.2 Force Majeure
We will do all that we reasonably can to host the Event at the time(s) and on the date(s) and at the venue advertised on our website. If we cannot do this, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays).
17.3 Our right to reschedule or cancel
We will do our very best to ensure that the Event goes ahead as planned, however, there may be circumstances in which we have reason to reschedule or cancel an Event, other than by reason of Force Majeure and therefore, we need to retain a right to cancel the Event at any time (see below).
17.4 Your remedies where we make changes
17.4.1 Where: i) a delay is caused by circumstances beyond our reasonable control; or ii) where we have chosen to reschedule an Event; or iii) where we have cancelled an Event, we will work to reschedule your attendance.
17.4.2 If we are unable to offer attendance at a suitable Event, we will cancel your order and you will receive a full refund.
17.4.3 Where an Event is cancelled or rescheduled, we will notify you using the details you provided us with at the time of ordering.
18 Your right to cancel and to receiving a refund
18.1 You may cancel your order and receive a full refund until the date specified in your email confirmation (“Cancellation Date”). If no Cancellation Date is specified in your order confirmation, you may cancel up to one calendar week before the Event (inclusive).
18.2 To cancel your order, please contact us using the contact details provided at clause 3 above. To help us process your cancellation more quickly, please have your order number ready or include it in the email.
18.3 If you’ve booked directly through us, we will provide you with a refund as soon as possible, and no later than 14 days after the day on which you told us that you want to cancel. We will issue your refund to the same payment method you used when you placed your order. If you’ve booked via DesignMyNight, please see their terms and conditions for how your refund will be processed.
18.4 If you cancel your order after the Cancellation Date, you will not be eligible for a refund.
19 Problems with our Events
19.1 We must run our Events with reasonable care and skill.
19.2 If we do not run an Event with reasonable care and skill, you can ask us if you can attend another Event, or get some money back if we are unable to offer you attendance at another Event.
19.3 This is a summary of some of your key rights. For more detailed information on your rights visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
19.4 If there is a problem with a service we have provided to you, please contact us as soon as reasonably possible.
20 Our responsibility to you
20.1 We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
20.2 We are not liable for any loss or damage to any personal property you bring to the venue.
20.3 If we breach these terms, or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
20.4 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
20.5 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
21 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Notice which is also available on this website and which explains what information we collect and hold about you, and how we collect, store, use and share such information.
No third party rights
No one other than us, or you, has any right to enforce any of these terms.
22 Transfer of rights
We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
22.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent.
23 Complaints
If you are unhappy with us or the services we have provided to you, please contact us using the contact details set out at the outset.
T’s & C’s may change without notice.
TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.