Terms and Conditions

Refunds & Exchanges
Unless in the very unlikely event that The Groove Festival is cancelled, the organisers will not issue any refunds or exchanges.
All ticket sales will go directly to Roy Castle Lung Cancer Foundation, the leading UK lung cancer charity.

Challenge 25
All event staff, suppliers and security will operating a challenge 25 policy. Anyone attending the event without an adult who looks under the age of 25 years old and cannot prove they're over the age of 18 will be refused entry.
Staff serving alcohol will also be operating a challenge 25 policy.

The organisers reserve the right to search all people and personal property upon entry to and while at the venue. Glass items, candles, gas canisters, flares, knives, illegal substances, drugs, ‘legal highs’, laser equipment/pens, megaphones, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags, drones and any items which in the absolute discretion of the organisers are considered to be a risk to the safety of the audience and/or affect the enjoyment of the audience and/or the running of the Festival.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.