Cancellation Policy:

If you are no longer able to attend your session, bookings must be cancelled at least 24 hours prior to your appointment time. If cancelled at least 24 hours prior to your appointment time, you will be given a full refund on your booking. Cancellations within 24 hours of your appointment may be chargeable.

Terms & Conditions:

On your first session, you will be asked to fill out some hard-copy forms, including Consent and T&Cs. These are as follows:

Consent form:

The aim of physiotherapy is to help restore movement and normal body function in cases of illness, injury and disability. This can be achieved using a wide variety of different treatment techniques including but are not limited to: manual techniques, spinal mobilisation, electrotherapeutic modalities and exercise, as well as massage and stretching.

Your physiotherapist will ask you a number of questions about your general health. Your answers will be treated in complete confidence. You do not need to answer these questions, but if you fail to disclose something that may be relevant to your care, your physiotherapist cannot be held responsible.

Before proceeding with treatment, your physiotherapist will need to carry out an initial assessment. During this assessment your therapist will ask about your specific problem and undertake a holistic objective examination. The purpose of this is to enable your physiotherapist to identify the primary source of your symptoms and recommend an appropriate course of treatment.

During your consultation, it is often necessary to reveal and examine the area in need of treatment. This may involve the removal of some clothing, but your physiotherapist will ensure that every effort is made to preserve modesty and keep you comfortable. If you have any concerns at any point of time during the consultation please tell your physiotherapist, who will make the appropriate adjustments. Treatment can be carried out through clothing, if required.

After your initial examination your physiotherapist will discuss their findings and will recommend a course of treatment for your child. It is policy to ensure the benefits, side effects and potential complications of each chosen modality are explained before use.

If you are not happy with any particular intervention or if you have any questions regarding treatment and services provided, please do not hesitate to talk to your physiotherapist. You have the right to withdraw consent to treatment at any time.

Additionally, any information that arises during a consultation with your physiotherapist that pertains to safeguarding concerns will be shared with the school via the designated safeguarding lead.

Privacy Policy:

Your physiotherapist recognises that your personal and health information is sensitive and private. We will always treat your information with respect and confidentiality. We have updated our Privacy Policy to explain what data we collect and why, how we collect this information, why we collect it and what we do with it.
Your data
We collect your personal and health information at the time of booking your appointment, from your assessment and further treatments, and from any forms you fill in.
Why do we collect this information?
We collect this information about you so that you can be treated effectively and safely by one of our physiotherapists or associates. It is also a legal requirement that we collect and store this data.
When we share your data
We share your data with a small number of third-party providers to send you emails, SMS, surveys and clinical audits. Coach House Physiotherapy will never sell your data to any organisations.

Please take a look at our Privacy Policy which is available on request.
Please complete the following check box to let us know if you would like to be contacted with reminders, home exercise programmes and news.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.