Terms and Conditions

Please note: If you are feeling unwell or experiencing symptoms associated with Coronavirus (Covid-19) do not come to the garden.

If you are unable for any reason to make your visit after booking, you may cancel your workshop up to 7 days before the event for a full refund. We will not be able to accommodate refund requests thereafter. To cancel your booking, please email:
email info@helmsleywalledgarden.org.uk.

A minimum of 4 bookings are required in order for the workshop to go ahead. If we do not have enough bookings to proceed with the class, we will notify you no later than 3 days before the event.

Visitors are asked to display their booking confirmation and valid Friends, Season or Residents passes on arrival at the garden. You will not be allowed entry to the garden without confirmation of your booking.

The health and safety of our visitors and staff remains our top priority. We ask that all our visitors familiarise themselves with the latest Government advice.

To maintain accessibility for all our visitors we have:
Maintained full accessibility across the garden, gift shop and garden plants sale area
A limited number of wheelchairs are available. To book, please email info@helmsleywalledgarden.org.uk preferably with 24 hours’ notice
Members of staff on hand to bring you a wheelchair to use while you wait
Accessible toilet facilities available at the garden entrance

Opening hours:

Wednesday to Sunday 10am till 4pm last entry. Gates close at 5pm
The garden will be closed from 18th December until 1st March 2023

One carer or companion is admitted free of charge per wheelchair user, visually impaired visitor or another person whose disability necessitates a carer.

Accessibility at the garden
We want to give as many people as possible the opportunity to enjoy Helmsley Walled Garden. For a complete guide on what to expect before you arrive, when you arrive and during your visit, please see our detailed guide on our website.

Drone usage
We do not allow either personal or unauthorised commercial drone usage in the garden. Commercial drone operators with suitable training and licences from the Civil Aviation Authority may operate drones in the garden with the permission of the marketing and communications manager.

Dogs in the garden
Dogs are welcome in all parts of the garden.

Garden seating
There are many benches around the garden to sit and enjoy the view. All paths are flat and there are no steps

Garden toys
Toys such as scooters or balls are not permitted in the garden.

Smoking policy
We operate a no-smoking policy, inclusive of e-cigarettes throughout all areas of the garden.

Get involved
By helping to care for the garden and connect people with the benefits of gardening your support will make a difference every day. We are a charity and your support is enormously important to us.

Admission
Special offers and two-for-one tokens are not valid on Garden Event Days.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.