To ensure you have the best possible experience at Santa’s Grotto, we ask you to abide by the following terms and conditions.
Children must be accompanied by at least one adult and must always be supervised while on site.
We recommend a ratio of no more that two adults per paying child inside the Grotto.
You must present a valid ticket (either on your smartphone or a paper copy) on arrival.
Please arrive promptly for your booked slot but do not expect to enter before your allotted time. Although we endeavour to adhere to the booking schedule, during busy times there may be some waiting time. We will do our best to keep this to a minimum.
Unless for some reason we are unable to open the Grotto, tickets are non-refundable.
If you wish to change your booked slot you must give us 24 hours notice to the time you'd reserved. We will do our best to find you a new slot of your preference but we can't guarantee it.
We have gifts appropriate for children up to 12 years old. If children older than 12 wish to accompany their younger siblings they can do so at no charge but won't receive a gift.
Babies (under 12 months old) may accompany siblings into the grotto without a ticket and free of charge, if no gift is required for them. Tickets are required for all children over 12 months of age and for all babies under 12 months who do require a gift.
We have selected gifts on an age-appropriate basis. There is some choice within each age-group, but no refunds are available if the selection doesn’t meet your child’s expectations.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.