Terms & Conditions

• Pre-booking is essential.
• A Father Christmas ticket must be purchased for all children wishing to see Father Christmas (and all children must be accompanied by at least one adult). One accompanying adult is included in the full ticket price.
• When booking you will be presented with two questions to make the experience as special as possible for your child.
• All children will receive a gift (age-appropriate 0-4 years or 5+ years)
• If you have booked to see Father Christmas you need to arrive at least 10 minutes before your slot, so you have plenty of time to see the reindeer first.
• You should arrive at the Grotto at the grotto time shown on your ticket. Your Grotto time is the time you are required to arrive at the Grotto, not the precise time that you will see Father Christmas. Please do not arrive at the Grotto any more than 10 minutes before your booking time as you may be turned away.
• If you miss your Grotto slot you may be asked to try again later but may risk not being able to see Father Christmas at all.
• Dogs are not permitted in the grotto unless it is an Assistance Dog.
• Up to 4 adults per group are permitted in the Grotto.
• You may take your own photos in the grotto. No professional photos will be taken.
• If no one in your party is booked to see Father Christmas then you cannot enter the Grotto.
• Refunds:
o We will only refund if we have to cancel Father Christmas and/or the reindeer. We will notify you if this should happen due to unforeseen circumstances.
o If we have to cancel the reindeer only, then anyone who has booked a ticket to see Father Christmas will receive a partial refund of £5 per ticket.
o For those who have booked the reindeer only, in the unlikely event of us having to cancel the reindeer, you will be given a full refund.
• Please note that there is no parking at the Day Centre. There is plenty of parking on Truss Hill Road, Bagshot Road and in the carparks in the village.
• We will of course accommodate disabled parking. Please let us know if you need a disabled parking space.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.