Terms and Conditions

There are two payment terms on this sheet, the first for those paying prior to course and second for those who have an account and are paying following invoice.
Payment prior to the event start
Payment is required prior to the event start. Your event registration(s) is not confirmed until payment is received. Cheques can take up to 7 days to clear and bank transfers take up to 3 days, so we recommend paying by Credit/Debit Card to ensure that your registration(s) within the event(s) is guaranteed.

Cancellation, Transfers, and Registrant change Policies
Cancellations...

Cancellations made 7 days or more prior to the events start date: 80% refund
Cancellations within 6-3 days of the events start date: 30% refund
Cancellations within 2 days of the events start date or after the event has started: No refund (this also includes 'no shows'.
Transfers...

You can transfer a registrant to another event 3 days or more prior to the event start date. You will be charged or refunded any differences in the event price + £10.00.
You are not able to transfers registrants within 2 days of the event start date, in this case you will need to pay again for the new course date and no refund will be due for the previous unattended course.
Registrant change...

You can change the registrant on an event to another person at any time.
Event Cancellations
If an event does not reach minimum numbers or, for some other unavoidable reason is cancelled, the fee will be refunded in full or transferred to the new event date.

Discounts
Discount codes must be entered at time of booking with payment, discounts cannot be applied after any payment has been made.

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Payment required on standard invoice terms

Terms and Conditions
Payment options
- Credit card (please ring with details)
- Cheque
- Bank Transfer or BACS - quote invoice number as reference
Lloyds Bank (sort code) 30 - 99 - 80 (Account Number) 55808668, Arrampica Limited


Account enquiries
Paolo Fubini
DDI: (+44) (0) 8450947923
Email: accounts@arrampica.com

LATE PAYMENTS;
Invoices over 30 days late that are paid between 30 & 59 days from original invoice date incur a 3% fee + costs of invoice production and dispatch + VAT, for

Invoices paid 60 & 89 days after original invoice date, these incur a 12% fee + costs of invoice production and dispatch + VAT.

Additionally, we will pass on any debt collection fees. Our dept collection system is activated beyond 90 days when any unpaid invoices are then handled by out dept collection agency.

Please pay on time to avoid any charges.

BOOKING RISK STATEMENT
By booking with Arrampica you must read the following information. Depending on which type of course / event / activity you are booking, the risks statements below may or may not apply but you, however, please read them all to be sure you are clear and understand all risks of participation.

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Climbing, high ropes and other adventurous activities whether at height or not, are physically and mentally demanding , they have inherent hazards and risks associated with them and the only way to truly remove those risks and hazards is not to take part, you have this choice throughout the course. Whilst Arrampica Limited staff and contractors take all necessary precautions to try and ensure the safety of all participants, unfortunately accidents will occur in consequence of taking part. Each participant should familiarise themselves with the hazards and try and minimise these as much as possible by complying with Arrampica and its Contractors risk management guidelines and advice. Bumps, bruises, cuts, grazes, sprains and strains are very common and more serious injuries cannot be ruled out, this is reality and by booking, you are accepting this disclaimer. You are also agreeing that you will act in the best interests of safety towards other participants, this means always conduct a pre-commitment check on your partner and confirm with your Arrampica supervisor before leaving ground or any secure point (e.g. platform to zip wire or before climbing), there are no exceptions to this rule, all are involved with checking no matter of your age or position on the course / activity.

The management accepts no responsibility whatsoever for any loss or injury resulting from any persons’ involvement in adventurous activity, understand you are here for adventure and this carries risks that cannot be removed. Furthermore, it is understood and agreed that individuals participate at their own risk. After this form, the briefing card will be read out in full.

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At height harnessed activities (eg climbing / zip wire / high ropes / route setting); Long hair tied back, pockets empty. Any injuries, ailments, concerns or medical conditions detailed to the course director (some conditions may mean you may not want to participate, this is always a choice you have), appropriate clothing, clean closed top shoes secured, jewellery and piercings removed (some ear studs are acceptable), harnesses and helmets well fitted and checked by Arrampica instructor before ascending and that you understand what is being asked of you in terms of the activity and operation of any safety system. Ensure you’ve been to the toilet just before your course starts.

Before leaving the ground, all safety systems must be checked and a clear instruction to proceed given by your Arrampica supervisor (called the pre-commitment check). Always retain control of locking ropes and be aware of taking in all slack rope. Call for your instructor if you have any questions. Any metal on the wall surface or structure that are not part of the activity should not be used (cables, hangers etc). Despite the presence of a rope, any fall can result in injury, ropes will stretch so when weighting a rope you will descent a little or perhaps a lot, this is normal and it there to absorb impact force, but along with that, it remains a fall and as such risks injury. In addition, falls from low height may mean impact with the ground as the ropes elongates and descelarates the fall.

At height activities un-harnessed (eg bouldering / low ropes); pockets empty, any injuries, ailments, concerns or medical conditions detailed to the course director (some conditions may mean you may not want to participate, this is always a choice you have), appropriate clothing, clean closed top shoes secured, jewellery and piercings removed (some ear studs are acceptable) . Ensure you’ve been to the toilet just before your course starts.

Unlike roped activities, these have no safety system. Any ground surface (eg matting / gravel) does not remove the risk of injury, always climb down as far as you can, if you need to drop down, check beneath you, fall in control bending knees to absorb impact on landing (it’s a good idea to have a small jump a little now whilst on the ground to see just how hard the surface is to land on). Any fall carries a risk of severe injury. If bouldering, falling is a part of the sport, you cannot avoid it and some falls may be out of your control, risk of injury is always present. Do not stand under other persons unless using spotting techniques (these will be taught and also carry risk of injury), keep floor areas clear of any obstructions and be aware that falling persons can fall significant distances away from the activity, so keep well clear.

Ground level activities (eg artificial caving / warm ups and downs); pockets empty, any injuries, ailments, concerns or medical conditions detailed to the course director (some conditions may mean you may not want to participate, this is always a choice you have), appropriate clothing, clean closed top shoes secured, jewellery and piercings removed (some ear studs are acceptable) . Ensure you’ve been to the toilet just before your course starts.

Unlike roped activities, these have no safety system. You may slip, trip or fall, there are un-uniform surfaces through the activity, clothing may become ruined so wear clothes you dont mind having tears and scuffs. These activities are generally hot, ensure you are hydrated and request water during the session when you need it. If caving or weaseling there are VERY tight spaces and areas with low or no light, communcate with your instructor if you’re concerned or need advice and be aware that if you suffer from claustrophobia, this activity is unlikely to be one you should participate in.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.