Terms and Conditions - Effective from 1 February 2024
Please note these ‘Terms and Conditions’ may be subject to change without notice.
Training is facilitated by Penrith Business Improvement District, delivered by Nutshell Training and accredited by a range of providers. Please see the website for confirmation of the accreditation provider.
Booking
A maximum of 3 delegate places per business are available on each course.
The delegates must work in the levy paying business at least 16hrs a week to qualify for free training.
Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
Upon completion of this booking and payment your place(s) will be confirmed.
Important note: Penrith BID’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions.
Course attendance and certification
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form one week beforehand.
If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact Penrith BID’s office to arrange for them to be reissued.
Failure to attend the course will result in the full cost of £17.50 per delegate being incurred.
Penrith BID will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to Penrith BID.
It may be necessary, for reasons beyond the control of Penrith BID, to change the content and timing of the programme, the date, the venue or the tutor.
Cancellation Policy (including amendments to booking)
If you need to cancel your place, please email us so we have it in writing.
We would be delighted if you would like to substitute another delegate – please clearly tell us the name, date of birth, phone number and email address of the new delegate and the name of the person they will be replacing. You will receive an email to confirm the changes made to your booking as confirmation. This can be done right up to the day of the course.
If you will be unable to replace the delegate, and wish to cancel, the appropriate cancellation charge will apply based on the cost of your booking, as shown below:
29 calendar days or more notice before the start date of the course - Full refund or transfer to another available course date.
Between 15 and 28 calendar days (inclusive) - 50% refund (less any booking fees)
Less than 14 days notice - No refund will be given (charged at £17.50 if free placement given)
Failure to attend - Treated as late cancellation and no refund given (charged at £17.50 if free placement given)
In the event of there being insufficient numbers booked onto a course Penrith BID reserves the right to cancel or postpone the course.
In the event of cancellation of a course by Penrith BID, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Penrith BID course. Penrith BID shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Extenuating Circumstances
If you are unable to attend any of the course due to extenuating circumstances, you must inform Penrith BID in writing.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.
Course Provisions
Accommodation and travel and mealtimes are the responsibility of the candidate.
Force Majeure
Penrith BID shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Entire Agreement
These terms and conditions, together with the current Penrith BID’s website prices, course details and Penrith BID contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by Penrith BID. These terms and conditions cannot be varied except in writing signed by the Chairman of Penrith BID. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of Penrith BID should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Penrith BID. Penrith BID shall have no liability for any such representation being untrue or misleading.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.