Wordsworth Grasmere Event Terms & Conditions (Version 1)

These Terms set out the terms agreed between you and Wordsworth Grasmere. Please read the Terms carefully as they contain important information.

Where to find information about us and our services

You can find everything you need to know about us, Wordsworth Grasmere and our services on our website, before you make a booking. We also confirm the key information to you in writing after you order, by email.

When you buy from us you are agreeing that:
1. We charge you when you make a booking.
2. Attendance at the Event
3. We're not responsible for delays/issues outside our control.
4. You have the right to change your mind.
5. We can make changes to Events and to these terms.
6. We can cancel, postpone or rearrange Events (and you have rights if we do).
7. We don't compensate you for all losses that may be caused by us or our services.
8. We use your personal data as set out in our Privacy Notice.

1. We charge you when you make a booking.
1.1. You must confirm your name and personal details at the time of making the booking.
1.2. You will receive an automatic confirmation which will confirm our acceptance at the time of booking. We charge you when you make the booking online.
1.3. You can edit your booking and change your name and/or transfer your booking to another person by emailing enquiries@wordsworth.org.uk with full details of your changes. You must do so no later than 24 hours before the Event to allow sufficient time for new tickets to be generated. You cannot edit or amend your booking within 24 hours of the Event.

2. Attendance at the Event
2.1. The details of the Event shown in any publicity supplied by us to you are correct at the time of printing/publishing online, but we have the right to make changes to the Event as detailed in clause 6 below and you shall be responsible for checking with us that no alterations or amendments have been made. We will endeavour to communicate any alterations or amendments to the details of the Event.
2.2. You shall at all times comply with any rules, policies and procedures of the venue of the Event, whether physical or virtual, including all health and safety policies and procedures and all reasonable instructions of the venue staff and our representatives at the Event. We reserve the right in our absolute discretion to exclude or remove from the Event any person whose presence in our reasonable opinion is or is likely to be undesirable without prejudice to any other rights or remedies available to us.
2.3. Some of our Events may include the service of alcohol. We operate a Think 25 policy, and you may need to give us proof of ID/ age when you attend at the Event. If you are not (or we reasonably believe you are not) 18 years old, we may not be able to consume alcohol.
2.4. Product information in relation to food and drink at Events is constantly being reformulated, so ingredients, nutrition content, dietary information and allergens may change. You should always read the product labels, review allergen signage and ask us questions prior to and at the Event. You can contact us at enquiries@wordsworth.org.uk if you have any concerns regarding allergies. It is therefore essential that you verify all such information directly with us before relying upon it.
2.5. If you purchase any goods or services from any third-party vendors at our Event, then you understand that you are entering into an agreement directly with that third party vendor and we are not responsible for the goods or services provided by that third party or for any losses you suffer connected with the supply of goods or services or otherwise connected with your agreement with that third party vendor.

3. We're not responsible for delays outside our control
3.1. If our supply of your service/provision of the Event is delayed/has to be postponed by an event outside our control, including but not limited to the collapse of buildings, fire, explosion or accident, acts of God, flood, drought or earthquake, interruption or delays to transportation, epidemic or pandemic, interruption or failure of utility service, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for any delay, but if the delay is likely to be substantial you can contact us via enquiries@wordsworth.org.uk to cancel your booking and receive a refund for any services/Events you have paid for in advance, but not received.

4. You have the right to change your mind
Your right to change your mind.
4.1. If the Event ticket that you would like to refund has a value of less than £50 you may be entitled to cancel your booking up at any time up to 7 days before the Event, [which will be accepted at our discretion] but you lose the right to cancel any booking, within 7 days of the Event. If the Event ticket that you would like to refund has a value of £50 or more you may be entitled to cancel your booking up at any time up to 28 days before the Event, [which will be accepted at our discretion] but you lose the right to cancel any booking, within 28 days of the Event; for cancellation requests made less than 28 days before the Event start date your ticket will be put back up for sale and if sold will be refunded to you.
If you change your mind, you can email enquiries@wordsworth.org.uk We will process your refund as soon as possible, within 14 days of you telling us you've changed your mind.
4.2. If, when booking an Event ticket, you also made a donation to the Wordsworth Trust and you would like this to be refunded as well, please contact us directly with your request. More information about the return of donations can be found in our Donations Policy: https://wordsworth.org.uk/wp-content/uploads/2022/08/Wordsworth-Trust-donations-policy.pdf
4.3. We refund you by the method you used for payment. Your refund should take between 7-14 days for payment to reach your bank account.
4.4. TryBooking’s ticket fee is non-refundable.
4.5. All refunds and void are final. We will not be able to cancel or reverse the refund process.

5. We can change the services/Events and these terms
5.1. Changes we can always make. We can always change a service/Event:
• to reflect changes in relevant laws and regulatory requirements; and
• to make minor adjustments and improvements. These are changes that don't affect the overall nature of the service/Event – and might include minor changes to start and end times and running order/details and content of the Event.
5.2. Changes we can only make if we give you notice and an option to terminate: We can also make the following types of change to the Event or to these terms, but if we do so we'll notify you and you can then contact by emailing enquiries@wordsworth.org.uk to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received:
• change of venue;
• change of start time or end time greater than 1 hour;
• significant changes to the running order/details and content of the Event; and
• products/service received as part of the Event where we have specified this at the time of booking

6. We can cancel, postpone or re-arrange the Event (and you have rights if we do)
6.1. We can cancel Events. We will let you know as soon as we can in advance (unless the problem is urgent or an emergency) and refund any sums you've paid in advance for services/ Event which won't be provided or take place. We reserve the right to cancel an Event if there are insufficient numbers for it to be viable.
6.2. We can re-arrange the Event. We will let you know as soon as we can in advance (unless the problem is urgent or an emergency) and provide you with confirmation of the new date and time of the Event. You have the option to ask for a refund by emailing enquiries@wordsworth.org.uk if you do not wish to attend the new Event.

7. We don't compensate you for all losses caused by us or our services
7.1. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking request meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section we're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.
• A business loss. It relates to your use of a product, service or Event for the purposes of your trade, business, craft or profession.

8. We use your personal data as set out in our Privacy Notice
8.1. How we use any personal data you give us is set out in our Privacy Notice: https://wordsworth.org.uk/wp-content/uploads/2018/06/Privacy-Notice.pdf . Please be aware that our booking provider TryBooking also processes your personal data, and a link to their Privacy Notice can be found here https://www.trybooking.com/uk/info/privacy.
8.2 We may take photos and/or film at events. If you do not wish to appear in any images or video captured, please let a member of staff know before the event starts, so we can take the appropriate steps to ensure you’re not included. For full details on how we process and use imagery and film please refer to our privacy policy.

TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.