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Terms and Conditions  −  Eastbourne Eagles v Glasgow Tigers

Terms and Conditions

Terms and Conditions

"Following an instruction from Local Council received on Monday 17th May at 5.00pm FACE MASKS / COVERINGS will be compulsory in ALL Public and PIT Areas both INSIDE and OUTSIDE until further Notice. The only exemptions are those with "Medical Exemption and Under 10's"

This instruction supersedes any earlier Covid 19 Regulations referred to in our Terms and Conditions elsewhere and is in line with our transparent T+C guidance that "Covid 19 related regulations could change between the time of Ticket Purchase and the actual Event.

If the Face Mask ruling changes we will advise all Ticket Holders.

Under current guidelines if you are NOT prepared to wear a mask we would politely and respectfully suggest that you do not purchase a Ticket at this time. If you are happy to wear a Mask we'd love to see you and your support will be much appreciated.

See detailed Terms and Conditions issued PRIOR to you being given access to the Booking and Purchase pages for this Event, a copy of which is available on request and available on the contact page of the Club website.

The event is to be run whilst following the government guidelines regarding COVID-19 and spectator attendance will be restricted.

Please note that this event is ADVANCED TICKET BOOKING ONLY! Unless you have a pre-purchased Season or Block Booking Pass (10 Match option)

Tickets will not be issued on the day. Failure to produce a valid ticket will cause you to be refused entrance to the stadium. There are no exceptions to this rule.

Tickets will be put on sale once any Fixtures are confirmed and can only be booked via our online ticketing system. By definition this is the Official BSPL Fixture List dated Wednesday 17th February 2021 or any subsequent amendments detailed on the official BSPL/SGB website.

2021 Season / Block Ticket Holders will be contacted separately and given separate Stadium Access. There is NO requirement for Season / Block Ticket Holders to Book ONLINE - please just turn up.

Please note that we WILL require a valid e-mail address and contact number when ordering your ticket(s) for us to be able to send your electronic tickets to you.

Once Booked and Purchased Tickets are NOT transferable as we have to ensure we have exact details of every Individual attending the Event.

(We can accept no responsibility if invalid email addresses are provided and confirmation e-mails therefore lost)

The Spectator Viewing Areas of the stadium will be restricted to clearly defined areas. All Areas will have clearly defined one way systems, for your safety and enjoyment.

Specific Seats cannot be pre-booked and will be strictly limited to be available within set social distancing guidelines and criteria.

You will be shown to your Seats by a Steward and will be socially distanced from anyone outside of your Group once seated. We will attempt to seat you in your preferred area on a first come first served basis. We cannot guarantee the availability of any specific seat. Once the 150 Available seats are SOLD there will be no further Lower Grandstand Seating available. The UPPER Grandstand Bar and Seating are currently available by pre-booking only for Sponsors and pre-booked Groups. Please contact our Commercial Manager Lee KIlby for further information at lee@eastbourne-speedway.com

Please be aware that the Stadium will be segmented into the following areas.

Designated Gates will appear on your Ticket if applicable and must be used.

Area 1:

Home Straight covered Stand and 1st / 2nd Bend Terracing

Area 2:

Hailsham Bend 3rd / 4th Bend and Home Straight area from 4th Bend up to Turnstile Area

Area 2S:

Limited Standing on Home Straight Stock Car Track accessible from Area 2 (You must have a specific S2 Ticket to stand in this Area)

Back Straight Lower Grandstand Seats:

These are not specific but unallocated seats , a Booking ensures a Seat but they will be taken on a first come first served basis on the day of the Event and Stewards will ensure Social Distancing within guidelines at the time of the Event

DISABLED:

We have space for 5 Wheelchairs and nominated Carers - This is located in Area 2 on The Hailsham Bend adjacent to Shelleys Food Outlet- Please contact us at admin@eastbourne-speedway.com for further details

Once capacity is reached in any Area - Online Ticket Purchase option for that Area will be removed.

If further Tickets become available due to Covid 19 restrictions being eased they will be made available on a first come-first served basis and will be advertised in advance on the Club Official website and by Social Media

You must make your way to the designated Area on arrival and be directed by a Steward to ensure optimum public safety.

Clearly defined walkways will be identified between Areas and will NOT be available for loitering or viewing under any circumstances to ensure fast and safe flow of spectators.

Clear Entry and Exit signage will be in place around the Stadium and to Toilet and Food/Beverage facilities.
All Toilet and Food/Drink areas will be closely stewarded and regularly cleaned & re-stocked to ensure Covid 19 safety compliance.

You will be advised of any specific Food and Drink and Merchandise availability around 24 hours prior to the Event subject to any changes or easement in the Covid19 restrictions in the Area.

Under current Guidelines Face Masks MUST be worn at all times. If this ruling changes we will notify ALL Ticketholders at the time of the Regulations changing. If you are not prepared to wear a mask at all times please do not buy a Ticket for this Event.

Facilities will have defined Entry and Exit Doors and strict limits on numbers inside at any one time.

It is strongly recommended that you arrive well in advance of the Event. You may be asked to wait in your Car until asked to enter to ensure safe and fast flow and you MUST Park in the Area that you are directed to by Car Park Stewards on arrival. Failure to comply with this may result in admittance being denied.

In all circumstances you are asked to arrive at least 40 minutes prior to the Start Time on the e-Ticket to assist the Stadium Staff and optimise Safety Conditions. We cannot guarantee Entry prior to the Start Time advertised for anyone not complying with this request.

The Event Start Time can only be delayed on the decision of the Meeting Referee as this results in a Fine for the Organisers which may impact on the future financial viability of Eastbourne Speedway.
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A maximum of 6 tickets can be purchased per order:

Prices are as follows

- Adults Tickets at £18.00 are classed as over 16 on the date of the Ticket Application.
- Concessions £16
- Children aged over 5 but under will be charged at a reduced rate of £5.00.
- Children Under 5 are FREE but you must purchase a FREE Ticket for this age Group and signify how many children in this category are attending to enable us to manage numbers.

We will accept a maximum of 2 supporters under the age of 16 with each paying Adult.
(Specific exemption to this can be obtained if you wish to contact us at commercial@eastbourne-speedway.com prior to purchasing Tickets)

When ordering your tickets you will go through the following process:

• Select the number of tickets & area you wish to purchase.
• Complete your details as specified within the process.
• Complete your payment details and order.
• Order will now be complete.

On completion you will receive an email to show what you have ordered. This is your e-ticket. It must be PRINTED if at all possible and brought with you on the Evening/ Afternoon.

You will receive a confirmation e-mail within 15 minutes of finalising payment. PLEASE CHECK your INBOX and SPAM Box. If you have not received a confirmation it is most likely that you have mis-typed your e-mail address.

Please therefore email us at commercial@eastbourne-speedway.com and we will re-issue the Ticket to the e-mail address you have mailed us from.

You may also bring the Booking Confirmation on a suitable telephone or Tablet. Once Booked and Purchased Tickets are NOT Transferable as we have to ensure we have exact details of every Individual attending the Event.

The e-mail will arrive shortly after Booking is completed to your INBOX. If it is not in your INBOX please check your SPAM Folder.

Evidence can be taken from phones but it would be appreciated if a printed paper proof is obtained if at all possible

You MUST bring this e-ticket with you printed off or CLEARLY visible on your phone for our team to check prior to allowing your admission into the stadium.

A limited supply of disposable Face coverings will be available for an added cost of £5.00 - exact money only and cash only - to be placed in a box to avoid cross contamination.

PRINTED Programmes are available at a cost of £3.00 (36 pages) and EXACT change is preferable to ease fast flow into the Stadium and to dramatically reduce chances of Covid 19 cross-contamination.

Failure to be wearing or purchasing a face covering will cause your entrance into the stadium to be refused and no refund will be issued.

All spectators once checked and admitted into the stadium must remain in the stadium. If you wish to leave the venue at any time you may do so, but re-admittance will not be permitted.

Whilst we appreciate this is a lot to understand everyone must abide by the stadium rules whilst at the event. Failure to do so will result in possible eviction from the stadium.

It is absolutely vital that Eastbourne Eagles Speedway adhere to all Regulations and Protocols to ensure our permission to stage Meetings is not rescinded for non-compliance. Your support in helping with this is very important.

Further details of Food and Drink outlets and protocols and Toilet and Washroom facilities and protocols will be pointed out on arrival, by clear Covid 19 compliant signage and regular PA System announcements. Designated STEWARDS will be in all areas of The Stadium to assist you.

The situation is very fluid and guidelines may change by decree of Central or local Government advice at any time.

This message does not guarantee the Meeting will occur, Fixtures will be advertised, and Ticket sold only when confirmed.

In the Event of a Rain Off or late cancellation of a Meeting due to any Covid related Regulation changes NO REFUNDS will be automatically issued.

The Online Ticket MUST be retained and will automatically transfer to the rearranged Fixture

If when the rearranged fixture is announced it is not a convenient date/time for you there will be a facility for an e-voucher credit code to be issued to enable you to transfer the Booking to attend any subsequent Meeting in 2021.

There will be a special circumstances refund protocol in exceptional circumstances should a Rain Off or Covid 19 related situation arise, that means you are unable to use the Ticket for the rearranged or an alternative Fixture later in the season.

We would like to thank everyone in advance for their continued support and we look forward to seeing you at Arlington Stadium

IMPORTANT NOTICE

All e-Ticket Holders/ or main Purchaser WILL RECEIVE an e-mail update from Eastbourne Eagles Speedway around 24 hours prior to the Event.

If you have purchased on behalf of a group it is important that you make your group aware of the information contained in the communication.

The intention of this mail will be to advise you of the following-:

Match Details and Teams and Start Time
Any important Weather or Travel Information relevant at the Time
Any changes / amendments or easements of CODIV 19 regulations applicable since you purchased your Ticket
These may include changes to Access, Food and Drink and Merchandise Availability and Changes to Car Parking and other Meeting Protocols

It will be very important and beneficial for you to update yourselves of these changes in advance of the specific Meeting.

A further Customer Survey will be issued 72 hours AFTER the Event so that we can seek to deal with any issues and to improve where possible your Customer Service Experience.

We will contact ALL Ticket Holders and update Club Website and Social Media plus other Media channels should any Fixture be cancelled at short notice.

We look forward to seeing you at Arlington


TERMS AND CONDITIONS
This ticket was produced using the TryBooking UK Ltd website. All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the account holder known herein as the “Event Organiser” using the TryBooking UK Ltd website to manage this event and not that of TryBooking UK Ltd., its subsidiaries, affiliates, officers, agents, other partners and employees known herein as “TryBooking UK”. 1. TryBooking UK is not responsible for the Terms and Conditions or any other instructions or directives imposed by the Event Organiser. 2. TryBooking UK is not liable for any loss or damage arising from the purchase of this ticket. 3. TryBooking UK cannot exchange or refund this ticket. 4. The additional booking fee that may apply when purchasing tickets via the TryBooking UK Ltd website is not negotiable or refundable and can be subject to change at TryBooking UK's sole discretion. 5. A cancelled, postponed or altered event does not constitute an obligation by TryBooking UK to substitute, refund or provide other compensation monetary or otherwise. 6. Any dispute which may arise regarding the booking of this event or the way in which this event is conducted or the conditions in which this event is held is solely between the ticket holder and the Event Organiser and not a part of TryBooking UK's responsibilities.