Train the Hospitality Trainer (2 days)
By JS Learning and Thoughtful Learning Company
WHAT TO EXPECT
Designed by Hospitality Experts, For Hospitality PeopleYour internal trainers are great operators. But are they great trainers?
Every hospitality business has them: the high-performing team members who step up to train others. They know the systems. They deliver service beautifully. They live the brand.
But… When they step into a training room? Something changes. They rely on outdated slides. They talk at people instead of drawing them in. They read from notes. The space is static. The energy feels flat.
And it's not their fault!
They've simply never been shown how to deliver training that lands, let alone reflects your brand, drives behaviour change and makes people feel something. In the world of hospitality, it matters. Because every poorly delivered session costs more than time. It quietly lowers service standards, disconnects teams from brand values, and weakens culture.
And over time, you feel it in guest reviews, upsells lost and higher attrition.
Train the Hospitality Trainer is your turning point.
This is not your standard "train the trainer" programme. It's the only one of its kind designed specifically for hospitality environments, from five-star hotels, airlines, restaurants, and lifestyle brands - where service is emotional, standards are visual, and time is always short.
Across two energising days in London, we'll turn your trainers into confident, compelling facilitators who not only teach the message, but become it. They'll learn how to inspire, ask the right questions, create engagement and lead learning in a way that feels like your brand.
WHAT YOUR TEAM WILL LEARN
Participants will walk away able to:
• Deliver training with clarity, energy, and emotional connection.
• Engage every generation using facilitation, not dry presentation.
• Deliver great training which protects brand reputation and reduces turnover.
• Adapt content and approach to reflect your specific service style.
• Set up rooms to support learning and collaboration.
• Use icebreakers, energisers, and feedback effectively.
• Balance training with real-world time pressures.
• Role model the exact behaviours they're teaching.
BUILT ON HOSPITALITY INSIGHT. BACKED BY EXPERIENCE
This programme is crafted by trusted learning professionals from leading international hotel and airline groups.
We don't deliver training about training. We build confident facilitators who will embody your values in every session. Because how you deliver learning is how you shape culture, and in high-performance hospitality, culture is everything.
We bring together deep learning expertise, decades of hospitality experience and real-time understanding of what it takes to meet guest expectations today and tomorrow.
DESIGNED TO FIT YOUR WORLD
• Hospitality doesn't stop. In your busy world, your trainers need to be able to adapt and deliver learning on the floor, there and then.
• That's why everything in this experience is designed to work in your world: fast-moving, guest-facing and brand-aligned.
• From short pre-shift sessions to structured brand onboarding, your trainers will leave equipped to deliver learning that sticks, even in time-limited environments.
• This is practical. It's powerful. And most importantly, it works.
INVESTMENT
We've made it simple to book, with flexible options to support your goals. Click below to reserve your spaces for just £49 per person.
Early Bird Ticket: £1,000 + VAT
Full Price Ticket: £1,500 + VAT
Trainer Hamper: £90 (optional)
The ultimate toolkit: a beautiful rucksack filled with training essentials and thoughtful touches
1:1 Coaching: £150 per session (optional)
1hr virtual coaching to deepen skills and confidence post-training. We recommend 4 to 8 sessions for lasting change.
WHO'S IT FOR?
• Internal trainers, brand ambassadors and departmental champions.
• HODs and managers responsible for training others.
• HR and L&D professionals looking to raise internal standards.
• Anyone tasked with delivering learning, formally or informally.
Whether you're leading service at a flagship London property or managing multiple venues across a group, this programme will meet your people where they are and lift them to where they need to be.
WHAT'S AT STAKE?
When internal training is weak:
• Service standards slip.
• Guest loyalty erodes.
• Reputation suffers.
• Upsells go unnoticed.
• Team confidence fades.
• And turnover continues to climb.
But when your trainers facilitate with flair, everything changes. They model the behaviours you want repeated. They build confidence in others. They protect your standards. And they make the guest experience feel as thoughtful behind the scenes as it looks on the floor.
This is how you raise the standard, from the inside out.
SECURE YOUR SEATS
Places are limited. Reserve your seats now for a non-refundable fee of £49 per person. We will then invoice the balance remaining.
S
(This is a two day workshop. Please be sure to add both dates to your diary)
Location
DoubleTree by Hilton London Angel Kings Cross
60 Pentonville Road, London, N1 9LA
Contact Form
Train the Hospitality Trainer (2 days)
Resend recently purchased tickets to our events to your email.
Enter email to start search
You can review the event organiser's terms and conditions here.