Complex case management is an important tool used to highlight pathways and further enhance case management strategies. Participants will gain skills in strategies for improving their approach to complex case management which ensures the clients' cultural safety is always explored and attended to. You will be provided with the guiding principles of complex case management with an Aboriginal perspective. We include a focus on the strengths, resilience, and diversity of Aboriginal people. You will be prompted to consider cultural issues, underpinning issues and cultural needs when engaging Aboriginal people in a case management plan.

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Training will cover:

• Understanding complex case management and its positive influences on service delivery

• Explore the guiding principles of complex case management

• Explore specialised frameworks that will benefit workers and organisations who engage with Aboriginal and Torres Strait communities. Leadership, ownership and solutions – positive outcomes for complex case management systems

• Understanding complex case management and its positive influences for service delivery and outcomes for your clients

• Explore the guiding principles of complex case management with an Aboriginal perspective

• Offer a better understanding of case management with a cultural lens, for better engagement

• Client pathways and case management

• Cultural considerations within the case management frameworks