Date: Wednesday 24 July 2024, 11.00 AM - 12.30 PM AEST

Who should attend: This online training is relevant to management, finance, accounts and admissions teams.
 

With the rising cost of living, aged care providers face an increased risk of consumers failing to pay their fees. However as a sector under the close scrutiny of regulators and the public, providers must be careful not to infringe the rights of consumers in recovering their debts.
 

In this webinar we will discuss a range of practical strategies you can implement to minimise the risk of bad debts and maximise the prospects of successfully recovering unpaid fees.
 

Topics covered will include:

• Agreements – how to complete agreements to minimise the risk of a resident or consumer defaulting on their fees.

• Tips and tricks for using guarantees and caveats.

• The rights and obligations of providers when a consumer falls behind on their fees including who is the appropriate person to contact.

• Debt management strategies including security of tenure, applying to the Tribunal and suing the resident.

The session will be presented by Anita Courtney and Johanna Heaven who both regularly assist aged care providers in recovering unpaid fees.
 

Opportunity to submit your questions - Q&A

To make the session as interactive as possible, you have the opportunity to submit questions before the training. Please submit any questions to events@rk.com.au.

Your Russell Kennedy Presenters:

Anita Courtney, Principal in Russell Kennedy’s Aged Care team will facilitate and deliver the training. Anita is a leading lawyer in aged care who focuses on delivering quality and practical advice to her clients. She assists aged care providers in both home care and residential care to comply with their responsibilities under the Aged Care Act 1997 and its Principles including the Aged Care Quality Standards as well as other relevant laws.
 

Johanna Heaven, Associate in the Russell Kennedy Aged Care team will also present in the training. Johanna practices in the areas of administrative law, litigation, regulatory compliance and risk management, with a focus on health, government and aged care.

Online Training Details

We are utilising Zoom to run this webinar. Zoom is free to download and can be viewed from your PC/mobile device.
The Zoom link to log into the live training will be sent to registered attendees before the scheduled start time.
 

DATE: Wednesday 24 July 2024
TIME: 11.00 AM - 12.30 PM AEST
PRICE: $120 per person  (Incl. GST)

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