Managing conflict through negotiation
About
Discover how you can manage customer conflict through negotiation in this free interactive Lunch & Learn session.Hear from Conflict Resolution Training and Consultancy on how the need to be well prepared in dealing with difficult customers and their complaints is vital for maintaining and and maximising welfare in the workplace.
During this session, you will:
- learn how to improve negotiating skills
- improve complaint resolution skills and avoiding customer conflicts
- help avoid unnecessary stress in the workplace
- improve your own safety.
* This webinar is part of a free, five-part 'lunch and learn' series for small business, presented by the City of Stonnington in October as part of Community Safety Month. To discover other webinars in the series, visit www.stonnington.vic.gov.au/businessevents *
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Managing conflict through negotiation
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