Understanding and access: making sense of government service
About
These free, in-person information sessions are run by Services Australia and the Department of Health, Ageing and Disability. Providing clear, practical information and time to ask questions in a calm, welcoming setting.Sessions cover topics such as getting started with myGov, understanding income and concession supports, retirement and ageing services, family and carer supports, and where to go for next steps.
Sessions are open to everyone. The sessions are held across various City of Melbourne Libraries and Healthy Ageing Facilities.
If you have access needs or require an interpreter, please contact the library on 9658 9504 or email literacyandlearning@melbourne.vic.gov.au.
Each session requires a separate booking.
Older people, retirement and help at home
- My Aged Care with the Department of Health Ageing Disability, along with Financial Information Services from Services Australia
Thursday 9 April, 10.30am to 11.30am - Kathleen Syme Library
Work, study and digital access
My Aged Care with the Department of Health Ageing Disability, along with Financial Information Services from Services Australia
Friday 24 April, 2.30pm to 3.15pm - narrm ngarrgu Library
myGov overview and getting set-up: creating a myGov account and linking services
Thursday 30 April, 10.30am to 11.30am - Kathleen Syme Library
Youth and student supports: Youth Allowance (students), Austudy, ABSTUDY
Thursday 7 May, 10.30am to 11.30am - narrm ngarrgu Library
Job seekers and employment transitions: JobSeeker and Youth Allowance (job seekers), people in employment transition
Thursday 14 May, 10.30am to 11.30am - Library at The Dock
Supplements and concession cards: rent assistance, energy supplement, health care and pensioner cards
Thursday 4 June, 10.30am to 11.30am - Jean McKendry Neighbourhood Centre
Dates
Thursday 9 April 2026 - Thursday 4 June 2026 (UTC+10)Location
Various libraries
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Understanding and access: making sense of government service
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