Triage-Early Intervention for Handling Complaints- Mar, 2027
Location
Online event access details will be provided by the event organiser
About
What is a ‘real’ complaint? How do I tell whether it is serious or not? How do I manage the complainant’s expectations?
The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
Wed 10th Mar, 2027: 9:30am-1:00pm (AEDT) ONLINE
All Worklogic training courses are presented online via Zoom video conferencing unless stated otherwise.
Please contact training@worklogic.com.au if you require invoice to book into this course.
The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
Wed 10th Mar, 2027: 9:30am-1:00pm (AEDT) ONLINE
All Worklogic training courses are presented online via Zoom video conferencing unless stated otherwise.
Please contact training@worklogic.com.au if you require invoice to book into this course.
Location
Contact Details
