Managing difficult customers

Managing Unreasonable Customer Behaviour: Building Skills, Confidence and Resilience for Local Government Staff.

Participants will gain:

A deeper understanding of unreasonable and unacceptable customer behaviour across a range of settings.

Practical techniques for managing challenging situations calmly, professionally and consistently.

A simple framework for responding to escalating interactions.

Strategies to maintain personal wellbeing and resilience in demanding workplace environments.

Practical language and tools that can be immediately applied in future customer interactions.


Location: Sir Hubert Wilkins Aerodrome, 93 Od5 Rd, Jamestown
Date: Thursday 26 November 10am -3pm
Cost: $250 per participant including shared lunch. Invoiced by Northern Areas Council. 
Registrations:
Places are limited, please book early
For further information, contact:

Muriel Scholz
RDA Yorke and Mid North
0419121683

Mscholz@yorkeandmidnorth.com.au

Hayley Bray
Northern Areas Council
08 8664 1139
hayley.bray@nacouncil.sa.gov.au