Leadership Skills for New Managers & Supervisors – Sydney

●    Instructor-led classroom training
●    Duration: 1 Full Day (8 Hours)
●    Delivery Options: Attend in Person / Request Virtual Session / In-House Session
●    Language: English
●    Credits: 8 PDUs/Training Hours
●    Certification: Course Completion Certificate
●    Refreshments: Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)

Are you ready to step into leadership with confidence and build the skills to lead, motivate and develop your team?

Moving into a management or supervisory role requires a shift from completing individual responsibilities to leading people and achieving results through a team. New managers need to establish credibility, set expectations, delegate responsibilities and manage performance while maintaining productive workplace relationships. This course focuses on the practical leadership skills required to navigate these responsibilities with greater clarity and confidence. Participants explore communication, feedback, conflict resolution, emotional intelligence, coaching and team development through workplace-relevant learning activities.

Learning Outcomes:
Participants will learn to:

• Understand the responsibilities and expectations associated with becoming a new manager or supervisor.

• Establish credibility, trust and professional authority within a team.

• Set clear expectations, priorities and performance standards.

• Delegate responsibilities effectively while maintaining accountability.

• Communicate clearly and provide constructive feedback.

• Handle difficult conversations and workplace conflicts more effectively.

• Apply emotional intelligence when managing different people and situations.

• Use coaching and motivation techniques to support team development.

• Build collaborative and accountable teams.

Who Should Attend?

• Newly appointed managers

• First-time managers

• Supervisors

• Team leaders

• Newly promoted team leaders

• Emerging leaders

• Professionals preparing to move into management

• Supervisors looking to strengthen their people-management skills

Looking to Upskill Your Entire Team?

An in-house session can be structured around your organisation's management responsibilities, leadership priorities and workplace challenges. The programme can be delivered for managers, supervisors, team leaders and emerging leaders within the organisation.

This course is also available across multiple cities in Australia, including Canberra, Melbourne, Adelaide, Brisbane, Perth, and other major cities.

For any questions or assistance, please contact us at info@strivewisdom.com

Course Modules 

Module 1: The New Manager’s Role & Leadership Mindset

• Understand the transition from employee, specialist or team member to manager or supervisor.

• Clarify the responsibilities, expectations and boundaries of a people-management role.

• Develop the mindset required to lead people while remaining accountable for team results.

• Icebreaker

Module 2: Building Authority, Trust & Credibility

• Establish credibility and professional authority without relying solely on positional power.

• Build trust and positive working relationships with new and existing team members.

• Manage the challenges of leading former peers and maintaining appropriate professional boundaries.

• Role Play

Module 3: Managing People, Priorities & Performance

• Set clear expectations, goals, priorities and standards for team members.

• Monitor performance and address issues before they become larger problems.

• Balance team needs, individual responsibilities and organisational priorities.

• Case Study

Module 4: Delegation, Accountability & Empowerment

• Identify what to delegate and determine the appropriate level of responsibility for each team member.

• Communicate tasks, expected outcomes, authority and deadlines clearly.

• Empower employees while maintaining appropriate accountability and follow-up.

• Simulation

Module 5: Communication, Feedback & Difficult Conversations

• Communicate clearly across different personalities, roles and workplace situations.

• Give timely, specific and constructive feedback that supports improvement.

• Handle difficult conversations about behaviour, performance, expectations and workplace concerns.

• Role Play

Module 6: Conflict Resolution & Emotional Intelligence

• Recognise common causes of conflict between employees, teams and managers.

• Apply emotional intelligence, active listening and empathy when dealing with challenging situations.

• Use structured approaches to resolve disagreements and maintain productive working relationships.

• Workshop Exercise

Module 7: Coaching, Motivation & Developing Your Team

• Use coaching conversations to help employees improve capability and solve problems independently.

• Apply practical approaches to recognise, motivate and engage team members.

• Support employee development while building a collaborative, accountable and high-performing team.

• Hands On Activity

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