De-escalation and conflict resolution training (SOLD OUT)
Location
St Kilda Town Hall - entrance Brighton Road.Council Chamber
About
De-escalation and Occupational Violence and Aggression (OVA) training for public facing roles in the Community Sector
Module 1: Awareness
Module 2: De-escalation
Module 3: Protection
Learning outcomes:
• understand situational awareness
• recognise the signs of an escalating situation
• understand how to control own emotions and speech in confrontational situations
• learn strategies for how to stay calm when working through de-escalation steps in the toolkit
• increase confidence in handling confrontational situations
• understand appropriate verbal and body language in confrontational situations
• learn how to deal with different types of aggressors, such as people under the influence of drugs
Who should attend:
All levels of staff/volunteers who are in public facing roles providing services to potentially difficult or aggressive people. Leaders or managers will also benefit to support their team members.
Module 1: Awareness
Module 2: De-escalation
Module 3: Protection
Learning outcomes:
• understand situational awareness
• recognise the signs of an escalating situation
• understand how to control own emotions and speech in confrontational situations
• learn strategies for how to stay calm when working through de-escalation steps in the toolkit
• increase confidence in handling confrontational situations
• understand appropriate verbal and body language in confrontational situations
• learn how to deal with different types of aggressors, such as people under the influence of drugs
Who should attend:
All levels of staff/volunteers who are in public facing roles providing services to potentially difficult or aggressive people. Leaders or managers will also benefit to support their team members.