Triage! Handling Complaints at at Early Stage: Mar, 2024
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What is a ‘real’ complaint? How do I tell whether it is serious or not? How do I manage the complainant’s expectations?
The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
9:30am-1:00pm (AEST) ONLINE
All Worklogic training courses are presented online (AEST) via Zoom video conferencing unless stated otherwise.
Please contact training@worklogic.com.au if you require invoice to book into this course.
The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
9:30am-1:00pm (AEST) ONLINE
All Worklogic training courses are presented online (AEST) via Zoom video conferencing unless stated otherwise.
Please contact training@worklogic.com.au if you require invoice to book into this course.
Location
Online event access details will be provided by the event organiser
Contact Details