Developing a Customer Experience Journey Map
About
Older Australians are expected to enjoy greater choice and control as a result of Aged Care reform. This includes their choice of provider. For CHSP, it is therefore important that your brand and the experience of your clients is of strategic importance.Developing a customer journey map is a great way to help you look at how your customers actually experience your brand (organisation/services) versus how you think they do.
Journey mapping is all about understanding the touch points that your customers have with your organisation, understanding the pain points and the moments that matter from your client’s point of view. Its then about analysing and using what you learn to improve the client experience through efficiencies, technology, and innovation.
Location
Online event access details will be provided by the event organiser
Contact Form
Developing a Customer Experience Journey Map
Resend recently purchased tickets to our events to your email.
Enter email to start search
You can review the event organiser's terms and conditions here.