About

Discover how to design services that delight your clients and grow your business during this free 90-minute interactive workshop. Tailored for small business owners, this session will guide you through:

• Identifying what your customers truly value.
• Redesigning your services to boost client retention and recurring revenue.
• Taking actionable steps to simplify operations and maximise impact.

Join us to uncover practical strategies that empower you to create meaningful change and achieve sustainable growth.

Spaces are limited to 10 participants, please book your spot by Friday 7 March 2025.
One registration per company due to limited spaces available.
Please note: If the event is booked out, we will take names for a wait list in case someone can no longer attend - please contact ecodev@monash.vic.gov.au to be added to waitlist.

Catalina Bonavia is the founder of We SHiFT, a consultancy dedicated to empowering purpose-driven small businesses. With over 10 years of experience working with organisations of all sizes, Catalina specialises in service design and business strategy, helping businesses create impactful and profitable offerings. Passionate about building sustainable growth, she combines creativity with actionable insights to support businesses in achieving their goals while delivering exceptional value to their customers. Learn more at We SHiFT or www.instagram.com/shift.your.biz

Location

Get directions

Waterman Workspaces Clayton, M-City Shopping Centre
Level 1, 2107/2125 Dandenong Road, Clayton VIC 3168

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