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CXPerformance Training (01 August - Broadmeadows)

Name: CXPerformance Training (01 August - Broadmeadows)
Start: 2025-08-01T09:00:00+10:00
End: 2025-08-01T09:00:00+10:00
Location: Meeting room 2.01, Broadmeadows Townhall

About

CXPerformance training will equip you with the essential skills to create meaningful and impactful customer interactions.

The training explores key areas including:
Defining exceptional customer experience
Understanding diverse customer needs
Mastering effective communication
Recognising behavioural styles
Preventing challenging situations with confidence.

Whether you're responding to inquiries over the phone, assisting customers in person or engaging through digital platforms, CXPerformance training provides foundational strategies to make sure every interaction is positive, solution-focused and aligned with Hume City Council’s commitment to delivering outstanding service to the community.