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Call management within CARE

Call management within CARE

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About

Working on the phones can be challenging at times when we talk with a help seeker who pushes our boundaries. What can we do?
Understanding the types of help seekers and what is difficult about an interaction, which may be subjective, can be helpful in developing strategies to manage the call while preserving your own energy. Let’s share our thoughts and note some ideas.

Date

Thursday 3 July 2025 5:00 PM - 8:00 PM (UTC+10)

Location

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Call management within CARE

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