Skill Refresher for Interns
About
This session offers a practical refresher on core skills to enhance connection with help seekers, especially in services like 13 11 14. Callers present in diverse ways—open, withdrawn, or distressed—are shaped by different backgrounds, emotions, and communication styles. Genuine connection requires empathy, active listening, and self-awareness. We'll explore common barriers such as cultural differences and assumptions, and revisit key techniques like tone, presence, reflective listening, and responding to distress. The session supports participants in strengthening emotional awareness and connecting with compassion and confidence, no matter how help seekers present.Location
Online event access details will be provided by the event organiser
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Skill Refresher for Interns
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